FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Customers should know that my pricing includes labor hours, dump fees, and the costs to keep the business running smoothly. I also offer a 10% discount for first-time customers as a way to show appreciation and build trust.
- What is your typical process for working with a new customer?
My typical process for working with a new customer starts with receiving the lead and reaching out to them promptly. I’ll schedule a visit to assess what needs to be hauled away and provide an on-the-spot price based on the scope of the job. If the customer agrees with the price, I’ll aim to put them on the schedule right away. My team and I always come prepared with an empty trailer in case they’re looking for same-day service, ensuring a quick and efficient experience. This approach helps us maintain flexibility and prioritize customer satisfaction.
- What education and/or training do you have that relates to your work?
There’s no formal educational training required for this type of work, but I’ve ensured that my business is fully licensed and insured. These credentials are essential to provide clients with peace of mind and to back up the quality and professionalism of my services. While hands-on experience has been my greatest teacher, being properly licensed and insured reflects my commitment to operating a legitimate and reliable business.