Thank you so much. You and your family were amazing. We felt like part of your family. Enjoy your photos and video.

Thank you Ann, your wedding was so much fun right down to the bowling after party!

Thank you Tim. Your an amazing musician and a joy to photograph.

Good morning Abdul & Rahaf, After speaking with you regarding how pleased you were with the images back in August, I’m quite shocked to see this unfair and unfactual review. Let’s get to the bottom of these issues. 1. Your wedding was on 7/14 and the images were provided in August. Our professional software keeps track of all online logins, favorite lists and dates that they are created. On 8/18/19 your wife, Rahaf, started making a favorite list with 162 images on it. This was after we provided you with access to the 871 images taken. Rahaf made another list on 8/19/19 with 94 images on it. I can send you screenshots of these lists if you like. Although images can take 30-90 days your images were in fact provided in August not 3 months as you mentioned. At your request your wife Rahaf had full access and was marking photos private so that you could see the images without the women as per your faith. She has been updating the gallery for months now. Perhaps once she was finished she gave you access? Back in August you did request a male guest to be removed from the images and then requested additional edits to the video in September. So I know you had access prior the timeline you provided in this review. 2. At time of initial contact you did not want a USB and it was not invoiced nor paid for. We have the contract to prove this as well. Rahaf mentioned she was considering purchasing a USB drive because of how much she loved the video and images. We quoted a price of $245 and she said she would talk to you but never got back to us. I’m not sure who you gave $200 but we never sent an invoice nor have any record of any such payment. If you want an invoice we would be happy to accommodate and send both videos ( we only charged you for one and did not charge for additional edits on them) and the high resolution images once it is paid. 3. As mentioned to Rahaf I need a list of 30 images to create your phone app. Unfortunately the list labeled for photographer in your gallery has 0 images in it. Once you provide the list I will send you the app. The app runs for about 3 months as per your contract once created. 4. Concerning your allegations of the image quality, your package include a web size image download which is NOT for printing as I explained when you first contacted us. If you attempt to print at this low resolution the images will not look good. What you are printing on matters too. We offer 7 different types of prograde paper and edit each image to match the paper type for best quality. You did not order prints from us, so again if it’s low quality and bad paper that is not an issue with us. The resolution you chose is only for online sharing and viewing. When I proposed a high resolution upgrade you turned it down. If your phone or computer screen is not calibrated properly images may appear different in color and brightness. On our Pro grade Apple, Windows computers and IPhones the images are sharp, clear and within expected exposure. If you do purchase the USB drive it will have high resolution images which are good for printing at a lab. I do not recommend printing any images regardless of resolution on a home printer due to ink levels, calibration, etc. . 5. Your wedding itinerary had a lot of moments and traditions squeezed into a small amount of time shared between two locations. At the Wedding venue you rushed us along not leaving time for extra portraits during the day. You specifically wanted portraits at the end of the night leaving us only approximately 15 minutes to photograph your entire family. We can not control when people blink. When we wanted to continue to take additional images you waved your hand by your throat and said no more pictures because you were tired. Upon first contact I explained how important it is to leave us 45minutes to an hour for us to take the images. This was not provided to us. People were tired and lined up waiting in a line like a factory for their portrait to be taken. These were not optimal circumstances. However the fact that Rahaf made a favorite lists of over 200 images, you wanted and attempted to print images and Rahaf wanted to talk to you about getting all the images on USB tells me that that you were not disappointed but in fact happy with the images. Perhaps you just misunderstood or had some miscommunication amongst each other. I hope this information is helpful to you. As in the past concerning edit, password and other requests I wish you would have reached out to us directly but you did not. -Erin Summer Studios Support Line 845-316-2066

Connie we are working on the edits. Lots of photos that we can’t wait to share with you.