I am glad that you are reaching out so we can also provide feedback for probably worse experience that we ever had with any customer so far. So to start from the beginning, you reached out to us via thumbtack and provided us inventory list. After that we confirmed the job and multiple times double checked the list and all details. You still failed to mention twice as much volume than what you originally gave us. You advised us that you will have roughly 40-50 boxes. In further conversation you advised that she has medium sized boxes, which is nicely said INCORRECT. You ended up having following total of: - 18 book boxes (small size) - 21 linen box (medium size) - 18 china box (large size) - 22 plastic bins (medium size) - 15 plastic bins (large size) - 12 plastic bin (extra large size) - 4 garbage bags (large size) - 2 extra large plastic bags Aside of your original list where you claimed 40-50 boxes, that was updated to 65 night before her move (even though you already knew that you have over 80, so you mislead us on purpose. In addition to it, we needed to move for her following items too: - vacuum cleaner - 2 suitcases - Garbage can - Laundry car - Hamper - Bookshelf Major difference is the fact that this all needed to be done with over 300 feet long push, which kills us on labor completely and the job that could have been done within 3-4h was finished after 5:30pm. This is what also delayed job a lot as you did not want to honor contract signed by yourself, nobody else, despite all follow ups we sent to you. You told me point blanc that you do not care for what contract says, you just don't want to pay and thats it. With all this being said and with a fact that we spent over 2h on line trying to solve this and get it done properly (which we did ) with roughly 1000$ less than what we suppose to charge you I really find this disappointing reading your words. In any case, it speaks more of you than of us! Anybody who wants to read our entire conversation we will gladly send it over and support our words I dare you to do same!