FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
At Grout Pros NYC, we believe in clear, upfront pricing so you know exactly what to expect. We're committed to delivering exceptional quality and lasting results for all your grout, regrouting, and tile repair needs.
- What is your typical process for working with a new customer?
When you choose Grout Pros NYC, our process for new customers is designed for clarity and ease: simply reach out to us, ideally with photos and details about your project, so we can provide a personalized, no-obligation quote. For complex jobs, we're happy to offer a virtual or on-site consultation to ensure accuracy. Once you approve the quote, we'll schedule your service at your convenience. Our skilled technicians will then perform the work with high-quality materials and meticulous care, followed by a final walkthrough to guarantee your complete satisfaction.
- What education and/or training do you have that relates to your work?
At Grout Pros NYC, our expertise is built on a strong foundation of over 10 years of hands-on experience specifically in grout, regrouting, and tile repair. Beyond this extensive practical knowledge, we are committed to continuous learning to ensure we're always at the forefront of our industry. This includes regularly attending specialized industry training programs and workshops offered by leading manufacturers and associations, which keeps us up-to-date with the latest technical advancements, product innovations, and best practices in tile and stone installation and restoration. This ongoing education allows us to tackle even the most challenging projects efficiently and effectively, delivering results that stand the test of time.