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Done Best Cleaning

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Introduction

We offer residential and commercial cleaning, including painting, power washing of exterior house and garage, fence washing and plenty of other services. No job is too big or small. We don't cut corners; we clean them!

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Reviews

1.3

21 reviews

5

5%

4

5%

3

0%

2

0%

1

90%

Kelley D.

May 13, 2014

I am beyond upset with the outcome of my so called "cleaning". My 16 year old son came home from school and proceeded to send me pictures of various things in my home that were left untouched, like the toilets, sinks, carpets, refrigerator. Aren't those items standard in a cleaning? I have hardwoods throughout my house and when I asked her emplyee why the carpet in my son's room was not clean she said she was told not to clean it by the owner, only the master bedroom. HUH? Furthermore, I saw somewhere on her website that she would be on every job, not the case in my home. I paid $75 for two hours of cleaning and told the owner that if it goes beyond the two hours to give me a call and I will pay her regular rate. I'm not sure what they cleaned. I'm even questioning whether or not they even came. DO NOT USE THIS COMPANY! Furthermore, I'm so upset, if I don't get a refund from livingsocial, I will never purchase from them again. My 16 year old son could have done a better job and trust me, he sucks at cleaning! I have been down and out with a bad back for the past month and was looking forward to a nice clean home. Pathetic. I'm so glad I decided to hold the tip until I saw the results because the tip is staying in my purse!

Karen G.

Aug 3, 2014

Shawna B.

Sep 7, 2014

Narasipur S.

Oct 4, 2014

I purchased a coupon for 2-hours cleaning (two persons) by Done Best. It is almost impossible to talk to Erika as I get only an answering machine. Scheduled an appointment for 3 pm on October 2 but Erika called me (surprise! surprise!) requesting me to reschedule it for Oct 3 at 3 pm which I agreed. The crew showed up at 1:30 pm but I requested them to come at 3 pm as originally scheduled. They agreed told me that they may be little late which was OK with me. They never showed up. Tried calling Erika and left a detailed message. She did not call back. Left a detailed message by email on the evening of Oct 3 but so far (Oct 4, 9:30 am) have not heard from her. Previously I had a similar experience but did not learn from that. I see that except for one all the many reviewers have given a one star rating - I think even that one star is because there is no provision for a zero star rating. I don't think I will ever again deal with Done Best!!!!

Done Best Cleaning's reply

I'm sorry for your experience as we pride ourselves in satisfying the customer. However, arriving early meaning a half hour when someone is home in my book is better than arriving late - I'm sorry that was not sufficient and you wanted us to come back in a half hour when this has happened previously (canceling while in driveway, not letting us clean because we are half hour early etc) I don't appreciate remarks that have nothing to do with cleaning - if we were that bad you would not have called us back. We estimate times of arrival and it seems a bit irrational to be mad when we were in driveway and you were home. Best of luck.

Mike B.

Sep 17, 2013

My wife purchased a Groupon deal for cleaning and scheduled a cleaning appointment. The day of the scheduled appointment no one showed at the scheduled time. My wife called 2 times that day and 2 times the next day to reschedule. She did not receive a call back yet. I would suggest to everybody not do business with this very unreliable company. I understand sometime events happen that make you late or unable to make an appointment. It is very unprofessional not to call and say your not coming and even more unprofessional to ignore multiple calls to reschedule. I would not let this company clean my house and I am asking Groupon for a refund!

Done Best Cleaning's reply

Hello! Sorry the appointment was to be rescheduled! Traveled out of town as husband was donating a kidney and would return call ASAP. Sometimes in life we are not ignoring people just taking care of others. Feel free to call me to reschedule later this week or I will call you! Thanks !