FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
In general I offer a 2-hour diagnosis and repair session for a base fee of $50 a discount to my regular $35/hr. rate. After the initial analysis, if addition time is needed I will estimate for you.
- What is your typical process for working with a new customer?
I respond promptly and listen to your needs and the efforts you have made to resolve them. Then I provide a safe an efficient means of collaborating online to resolve the issues. We work together every step of the way.
- What education and/or training do you have that relates to your work?
25 years as an working computer industry and A/V professional.