FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
At One Hour Heating & Air Conditioning, we believe in straightforward, upfront pricing — no surprises. Here's what to expect: Flat-rate pricing: We quote the full price before any work begins, so you approve the cost upfront. You never pay by the hour, which means the price doesn't change if the job takes longer than expected. Diagnostic/service fee: There's a $109 service call fee to have a technician come out, diagnose the issue, and provide an estimate. This will be waived if a replacement is recommended and installed by us. Free estimates on new equipment: Quotes on new furnace or AC system installations are always free. Financing available: We offer flexible financing options on new system installations for approved applicants, so a comfortable home fits your budget. Discounts: Ask about our Club Memberships, plus discounts for our Heroes. Our goal is to earn your trust with honest pricing and quality work — always on time, or we'll make it right.
- What is your typical process for working with a new customer?
We make working with us simple and stress-free from the first call to the finished job: Reach out: Contact us through Thumbtack, give us a call, or book online. We'll ask a few questions about what's going on with your heating or cooling so we understand your needs. Schedule your appointment: We'll set up a convenient time that works for you. You'll get an appointment window, and because we're One Hour Heating & Air Conditioning, we respect your time — we show up when we say we will. Diagnosis & upfront pricing: One of our licensed, background-checked technicians arrives in a fully stocked truck, diagnoses the issue, and explains what's going on in plain language. You get a clear, flat-rate price before any work starts — you're always in control of the decision. The work: Once you approve, we get to work. For most repairs, we can often complete the job the same day. For new system installations, we'll walk you through your options and financing before scheduling the install. Follow-up: We make sure you're comfortable and satisfied before we leave, clean up after ourselves, and stand behind our work with a satisfaction guarantee. Our promise is simple: on-time, professional service you can count on — "Always On Time... Or You Don't Pay a Dime!®"
- What education and/or training do you have that relates to your work?
Our team brings the training and credentials it takes to work safely and correctly in your home: Licensed & certified technicians: Our techs hold the required HVAC licensing for New York, along with EPA Section 608 certification for handling refrigerants — a federal requirement for anyone servicing air conditioning and refrigeration systems. Factory & manufacturer training: As part of the One Hour Heating & Air Conditioning network, our technicians receive ongoing training on the latest heating and cooling systems, tools, and best practices — so we stay current as equipment evolves. Background-checked & drug-tested: Every technician who enters your home is background-checked and drug-tested, so you can feel comfortable and safe. Continued education: HVAC technology changes fast. We invest in regular training so our team is equipped to service and install today's high-efficiency systems correctly the first time. When you hire One Hour Heating & Air Conditioning, you're getting a trained, professional team that takes pride in doing the job right.