FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
At Design By Nova, we believe in transparent, fair, and competitive pricing tailored to your specific HVAC or mini-split system needs. - Hourly Rate: Our standard rate is $80 per hour, with a 2-hour minimum per service visit. - Window AC Services: We also provide installation, replacement, and sealing for window air conditioners. Whether you’re upgrading an old unit or installing a new one, our team ensures it's done securely and efficiently. - Free Estimates: We offer complimentary initial consultations to evaluate your needs and provide an accurate estimate. - No Hidden Fees: The price we quote is the price you pay—no unexpected charges. - Discounts: We proudly offer special discounts for seniors, military personnel, and customers booking bulk installations. - Flexible Payment Options: Need a payment plan? We’re happy to work with you to find a solution that fits your budget. For a personalized quote or more information, feel free to contact us—we’re here to help!
- What is your typical process for working with a new customer?
At Design By Nova, we strive to make the installation process smooth and hassle-free for our customers. Our typical process includes: 1. Initial Consultation: We start with a free consultation to understand your needs, assess your space, and discuss the best HVAC or mini-split system for your home or business. 2. Customized Quote: Based on your requirements, we provide a transparent and detailed estimate with no hidden fees. 3. Scheduling the Installation: Once the quote is approved, we schedule a convenient time for installation. 4. Professional Installation: Our experienced team completes the installation efficiently, ensuring quality workmanship and minimal disruption. 5. Testing & Quality Check: After installation, we thoroughly test the system to ensure it’s running optimally. 6. Customer Walkthrough & Guidance: We walk you through how to operate and maintain your new system, answering any questions you may have. 7. Follow-Up Support: We offer post-installation support and are available for maintenance or any future needs. At Design By Nova, customer satisfaction is our priority, and we ensure every project is completed with precision and care.
- How did you get started doing this type of work?
At Design By Nova, our journey in the HVAC industry began with a passion for creating comfortable and energy-efficient spaces. With a background in mechanical systems and years of hands-on experience, we saw a growing need for high-quality, reliable HVAC and mini-split system installations. We started as a small team, dedicated to providing exceptional service and transparent pricing. Over the years, we have expanded our expertise, working with top manufacturers and continuously improving our skills to stay ahead in the industry. Today, Design By Nova is proud to serve homeowners and businesses across New York, delivering customized climate solutions that ensure comfort all year round. Our mission remains the same: to provide expert craftsmanship, honest service, and the best HVAC solutions tailored to our clients' needs.