FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Custom framing can vary from piece to piece. We have a wide array of frame moulding from the rustic woods of Vermont, to the finest mouldings hand finished from Italy, therefore pricing depends on the materials that are requested. Our hanging services are standard: $25 initial fee, $15 for each hanging item up to 36x48inches, $35 for items larger then 36x48"inches, and an additional $25 for pieces requiring heavy duty hanging systems and/or Above standard height. ie: above 8ft. Or you can choose the $85/hr rate for larger jobs.
- What is your typical process for working with a new customer?
Our philosophy is to get to know the customer and their specific needs for the job. We then detail and choose frames and mattings to suit your needs. We can meet at our Long Island showroom or our gallery in NYC. Also, we provide in home/office consultations at no extra charge. We can bring the frame shop to you!
- What education and/or training do you have that relates to your work?
Our framers on staff have had decades of framing experience. John, our master framer, over sees the entire production line and he has been professionally custom framing for over 20 years.