FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Seasonal Discounts: We may offer lower rates during off-peak seasons (like winter). Bundle Deals: Combining multiple projects (e.g., kitchen + bathroom remodel) may qualify for a package discount. Referral Incentives: We offer discounts if you refer new clients. Location: Prices vary significantly by region due to labor and material costs. Project Complexity: More intricate designs or structural changes increase costs. Experience Level: Highly experienced contractors may charge more but often deliver higher quality and efficiency.
- What is your typical process for working with a new customer?
1. Initial Contact & Discovery *Respond promptly to inquiries via phone, email, or website. *Ask key questions to understand the customer’s goals, timeline, and budget. *Schedule an on-site consultation if needed. 2. On-Site Visit & Assessment *Visit the property to evaluate the scope of work. *Take measurements, photos, and notes. *Discuss design ideas, materials, and any potential challenges. 3. Estimate & Proposal *Prepare a detailed written estimate including labor, materials, and timeline. *Offer options or tiers if applicable (e.g., basic vs. premium finishes). *Review the proposal with the customer and answer questions. 4. Contract & Scheduling *Draft a formal contract outlining scope, payment terms, timeline, and warranties. *Collect a deposit if required. *Schedule the project start date and communicate milestones. 5. Project Execution *Begin work as scheduled, keeping the site clean and organized. *Maintain regular communication with the customer. *Address any changes or unexpected issues transparently. 6. Final Walkthrough & Completion *Conduct a final walkthrough with the customer. *Handle punch list items (small fixes or touch-ups). *Collect final payment and provide any necessary documentation (e.g., warranties, receipts). 7. Follow-Up & Feedback *Check in after completion to ensure satisfaction. *Ask for a review or testimonial. Stay available for future projects or referrals.
- What education and/or training do you have that relates to your work?
Fourteen years in property management, restoration, remediation, and mortgages —from onboarding new co-op residents and handling tenant crises to navigating insurance claims and coordinating emergency cleanups. With a background in property management and restoration, I understand the urgency and care that every project—big or small—deserves. I built my business to fill that gap, offering dependable, high-quality handyman services with a personal touch. Whether it’s fixing a leaky faucet, patching drywall, or tackling a list of odd jobs, I treat every task with the same level of professionalism and pride. "Small Jobs, Big Difference". My mission is simple: to make your life easier by taking care of the things you don’t have time for, so your home or property runs smoothly.