FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Pricing depends on the problem and the repair needed. We diagnose the issue first and explain the available repair options and pricing before any work begins. No work is started without the customer's approval.
- What is your typical process for working with a new customer?
Tell us what's happening → on-site diagnosis → upfront price you approve → repair, usually completed in one visit → everything tested before we leave.
- What education and/or training do you have that relates to your work?
Our training is hands-on and focused on residential garage door systems. We work with torsion springs, cables, tracks, rollers, openers, and safety components, with an emphasis on proper diagnosis and safe repair procedures. We continue learning as garage door systems, openers, and safety technology evolve.