FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
We believe in transparent, upfront pricing—no surprise charges after the work starts. 1) Diagnostic/service call fees are applied toward the repair if you move forward. 2) We offer maintenance plans and membership options that reduce service costs and provide priority scheduling. 3) Emergency, after-hours, or same-day service may carry a higher rate due to availability and urgency. 4) All pricing is explained before work begins, and we never proceed without approval. Our goal is simple: fair pricing for professional, licensed, insured work done right the first time.
- What is your typical process for working with a new customer?
We keep the process straightforward and efficient: 1) Initial call or message to understand the issue and urgency 2) On-site diagnostic or evaluation by a trained technician 3) Clear explanation of findings and repair or replacement options 4) Upfront pricing and recommendations (repair vs. replace when applicable) 5) Professional installation or repair, followed by testing and cleanup No pressure, no guesswork—just facts, options, and solid execution.
- What education and/or training do you have that relates to your work?
Our technicians are trained and experienced in: 1) Residential and light commercial HVAC systems 2) Boilers (oil, gas, steam), furnaces, heat pumps, and water heaters 3) Electrical and control diagnostics 4) Manufacturer-recommended installation and safety standards We stay current with evolving technology, codes, and efficiency standards to ensure systems are safe, reliable, and built to last.