FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
We believe in honest, upfront pricing—no surprises. Before any work begins, we explain your options clearly so you can choose what works best for your home and budget. Our pricing reflects quality workmanship, licensed professionals, and reliable service. We also offer seasonal promotions when available and always aim to provide solutions that make sense long-term, not just quick fixes.
- What is your typical process for working with a new customer?
We start by listening. Every home and family is different, so we take the time to understand your concerns before recommending anything. Our process is simple: Quick response and initial conversation On-site assessment to evaluate the issue Clear explanation of options and pricing Professional service with respect for your home Follow-up to make sure everything is working as expected From first contact to final walkthrough, we treat your home like our own.
- What education and/or training do you have that relates to your work?
Our technicians are licensed, insured, and continuously trained to stay current with modern heating, cooling, and plumbing systems. We invest in ongoing education to ensure our team follows best practices, safety standards, and manufacturer guidelines—so your system is installed and serviced the right way.