FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
We offer free estimates for home owners and financing is available upon project approval.
- What is your typical process for working with a new customer?
Normally, a customer sends us an inquiry and our customer care team will reach out to schedule a free inspection with one of our System Design Specialists. The Design Specialist will go out to the home, diagnose the problem, and offer a solution. Once agreed upon, the production team will be scheduled to come our and install our products, keeping your basement dry and foundation strong!
- What education and/or training do you have that relates to your work?
Adirondack Basement Systems is privately owned, but part of a large network of dealers under Contractor Nation. Contractor Nation provides regular trainings, all of our products, and hosts annual conferences to keep all departments up to date on best practices. Contractor Nation also works closely with SupportWorks, which focuses more on Foundation Repair education and also hosts annual conferences for training.