FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
We aim to compete. So we will beat or match any reasonable written estimates. We offer flat rate pricing as well as hourly rate pricing. In-Person estimates (in Long Island) are always free with His and Hers Cleaning.
- What is your typical process for working with a new customer?
Typically we start with a phone call to properly introduce ourselves and so that we can ask questions , takes notes learn more about the project. We then schedule an appointment that would fit the customers schedule and if no pre-job on site visit is required, we show up ready to work at the time of the appointment. When we arrive, If possible we do ask for a tour of the home so we can discuss the desired cleaning routine in detail and verify what we will be doing in your home. Afterwards we take it from there and the customers job is done. After the project is complete we then provide a written estimate for any follow up visits and give written documentation of cleaning routines and staff that was in your home.
- What education and/or training do you have that relates to your work?
I have been working in the Cleaning Industry for 11 years. In addition I also have 8 construction certifications and a Degree in Facilities Maintenance. I am also customer service trained , OSHA trained, Adult first aid and CPR trained.