FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
My pricing is competitive for the New York area, based on my level of experience and education. I offer discounted packages for 10 hours or higher.
- What is your typical process for working with a new customer?
My typical process for working with a new customer is to set up an introductory call to learn about research goals, discuss research already conducted (if applicable), review budget and deadlines, and determine next steps. After this initial call, I draft a contract that outlines the scope of the project, including the costs, timeline and all necessary details. I also share a more formal information sheet to gather background information on the family being researched. Upon receiving a signed contract, a completed information sheet, and a financial deposit, I begin work on the project. I provide regular updates via email to the client on the status of the project. Upon completion, I provide the promised deliverables (typically a written report or some other takeaway for the client's reference). The deliverables may be emailed and then reviewed in person, over the phone, or via Skype or Zoom, depending on the client's preference, to address any questions or comments.
- What education and/or training do you have that relates to your work?
In terms of education and training, I have completed the prestigious Certificate in Genealogical Research through Boston University. I also completed ProGen and ProGen Practicum, both are one-year peer study programs geared towards professional genealogists to ensure we keep up best practices and prepare us due certification. In addition, I am very involved with local genealogy societies. I regularly attend meetings to hear guest speakers, as well as write and edit articles for the award-winning quarterly newsletter for the Irish Family History Forum. Lastly, I am a member of the Association of Professional Genealogists (nationally and the NY chapter), the New York Genealogical and Biographical Society, and the National Genealogical Society. I also attend several genealogy conferences each year. Continuing education is very important for any genealogist to keep up with changes in the market and to continue to learn and grow. I attend genealogy webinars, read family history blogs, and listen to genealogy podcasts to stay up-to-date on this field.