FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
We charge a $99 plus tax diagnostic fee when we come diagnose an appliance. If the customer decides to go ahead with the repair, the diagnostic fee is then waved. We give a 10% discount to all veterans and first responders!
- What is your typical process for working with a new customer?
We typically will come out to diagnose the problem. We will then discuss with the customer what the problem is and then give the customer a price to fix the problem. Occasionally, we can fix the problem on the same day but typically we have to order the part. The part usually comes in within a few days and then we will come back to install the part and make sure everything is running how it should.