- What should the customer know about your pricing (e.g., discounts, fees)?
I work 100% remotely and I don't have a clerk so my overhead is relatively low. From these savings I am able to pass on deep discounts to my clients. My prices are about a half sometimes a third of what an attorney would charge.
- What is your typical process for working with a new customer?
I typically ask probing questions when I meet a new client so that I can totally understand what they need done. Depending on the client I set up a video chat so they can see who they are working with and feel more comfortable. Once I'm hired I send over an intake form to gather data to fill out the immigration documents. I normally give the client an idea of when I expect to be finished. If I'm running behind schedule I also keep them updated.
- What education and/or training do you have that relates to your work?
I have significant training in preparing family based immigration forms. I have done countless amounts without pay. I feel like this is something I can do in my sleep now. I prepare all these forms myself, I don't have a clerk as an attorney does that assist them. This hands on experience has equipped me with a wealth of knowledge that allows me to assist people.