Customers rated this pro highly for responsiveness.
Great 4.7
101 reviews
5
91%
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Megan B.
Feb 7, 2026
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From Google
I had been having issues with my existing propane furnace for at least two years. I was previously using a bigger company who kept insisting different repairs be done, despite the problem persisting. Polar came and immediately knew the issue. They explained to me I could repair it, but ultimately a replacement would be most beneficial and make the most sense financially.The whole process was easy and pleasant. They even moved my appointment up AND included an extra year of service for free for helping out their scheduling.The installation couldnt have been smoother. The two guys from Polar showed up promptly and completed the whole new installation in less than half a day. They were extremely professional, clean, and efficient. The new heatingsystem is working amazingly and I couldnt be happier that Polar is my new company! Highly recommend Polar and really appreciate their professionalism and expertise.
Polar Plumbing, Heating and Air Conditioning's reply
Hi Megan,
We're thrilled to hear that you're enjoying your new heating system and that our team could make the process smooth and hassle-free for you. It's great to know that our approach worked well for you and that our team could deliver the service you deserved. We always strive to be efficient and upfront about what's best for our clients, so it's nice to see that reflected in your experience with us.
Thanks for choosing us as your new go-to company for your heating needs! If you ever need anything else or have any questions, feel free to reach out.
-The Polar Team
alicia S.
Jan 21, 2026
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From Google
The technician that came for my yearly cleaning was prompt, for the agreed time. Jason was friendly, respectful, and I felt very relaxed, with him in my home, as he worked on the units. He answered any questions I had calmly, and in a way I understood. I would definitely recommended Polar for heating and cooling needs. The install went smoothly, and the service after, is professional, this coming from a very satisfied customer!! Alicia
Polar Plumbing, Heating and Air Conditioning's reply
Thank you so much for taking the time to leave such a thoughtful review, Alicia! It was truly a pleasure working with, and we’re so glad we had the chance to speak with you this morning as well. Jason will be thrilled to hear your kind words — he takes a lot of pride in making customers feel comfortable, informed, and well taken care of.
We really appreciate you giving him a shout-out and trusting Polar with both your installation and ongoing service. Customers like you are exactly why we love what we do. Please don’t hesitate to reach out if you ever need anything — we’re always here to help!
Susan B.
Jan 27, 2026
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From Google
Needed a new furnace and they were able to install in a timely manner. Rob did a wonderful job with the installation. Would definitely recommend!!!
Polar Plumbing, Heating and Air Conditioning's reply
We truly appreciate your feedback! It's great to hear that Rob was able to get your new furnace installed promptly and did a wonderful job. We're thrilled to know you'd recommend us, and if you need any further assistance with your heating or cooling needs, feel free to reach out.
The Polar Team!
Bashir H.
Jan 26, 2026
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From Google
Appreciate these guys. They installed a new Heat Pump this past summer. Smooth installation, awesome technicians, guided me through the process, rebates and answered any questions. They decommissioned my oil boiler in a clean and tidy job.They also came to the rescue again with a plumbing emergency. Reasonable proposal and straight forward pricing, Cylar explained the entire process/ steps and potential final cost for each scenario. Always willing to offer discounts for combining different services.Really great company, from the technicians on the ground, to the office managers handling appointments and invoicing, to the top execs Ray and Jared. Thank you for being reliable, accommodating, professional and reasonable with pricing. I know its a tough business but you are doing it building relationships instead of commissions. You are my first call for any job.
Polar Plumbing, Heating and Air Conditioning's reply
Hi Bashir,
We're thrilled to hear about your positive experiences with our team! It's great to know that everything went smoothly with your heat pump installation and that Silas was able to assist you during your plumbing emergency. We’re committed to making the process as seamless as possible and it’s rewarding to hear that we’ve been able to meet your expectations.
Our goal is always to build lasting relationships with our customers, so it’s wonderful to hear you feel the same way. We’ll make sure to pass along your kind words to Ray, Jared, and the rest of the team. Thank you for trusting us with your heating, cooling, and plumbing needs. We're here whenever you need us!
The Polar Team
Rick G.
Nov 22, 2025
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From Google
Polar did a remove old install new furnace, These guys do a great job very clean, neat and efficient, very informative and friendly. I was impressed with the install was a definite upgrade.
Polar Plumbing, Heating and Air Conditioning's reply
Thanks so much for sharing your experience with us. We take a lot of pride in doing the job the right way—from clear communication to clean, efficient workmanship—so it’s great to hear that stood out to you. I’ll be sure to pass your feedback along to the team; they’ll appreciate knowing their effort made a real difference. We’re grateful for the opportunity to help with your new system and glad to hear it’s been a solid upgrade for your home.
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Madeline Heffernan
FAQs
What should the customer know about your pricing (e.g., discounts, fees)?
We believe in transparent, straightforward pricing with no surprises. Every home is different, so we provide clear, upfront estimates based on the specific needs of your system and space. We offer free estimates and second opinions on replacements, and our team will always review available options, including promotions, financing, and applicable rebates or programs, before any work begins.
What is your typical process for working with a new customer?
Our process starts with understanding your home, your system, and your specific comfort needs. We schedule a convenient visit with a licensed technician who will evaluate your equipment, answer questions, and explain your options clearly. If a repair is needed, we’ll walk you through the recommendation and pricing before any work is done. For replacements or upgrades, we offer free estimates and second opinions so you can make an informed decision. Our goal is to provide clear communication, quality workmanship, and a smooth experience from the first call through completion.
What education and/or training do you have that relates to your work?
Our technicians are professionally trained, licensed, and continuously educated on the latest HVAC, heating, and plumbing technologies. Ongoing training ensures our team stays up to date on equipment advancements, safety standards, and best practices—so customers receive knowledgeable recommendations and high-quality service. We also invest in training around energy-efficient and modern systems, including Clean Heat options, to ensure we’re providing solutions that meet today’s comfort and efficiency needs.
