Customers rated this pro highly for responsiveness.
Great 4.7
101 reviews
5
91%
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Read reviews that mention:
June W.
Jul 28, 2026
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Hired on Thumbtack
My project was not something they were able to do but they were very helpful.
Heating System Installation or Replacement
Kerryann K.
Apr 30, 2026
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From Google
I just wanted to say that Polar Home Services were great. The workers that were here; Rob, James, Will and Paul were respectful and professional. They were on time and answered any questions that I had. I would recommended them to anyone.
Polar Plumbing, Heating and Air Conditioning's reply
Hi Kerryann,
It's fantastic to hear that you had such a positive experience with Rob, James, Will, and Paul! We’re thrilled that our team was able to provide you with timely and professional service while answering all your questions. Your recommendation means the world to us, and we’re here whenever you need us.
-The Polar Team
Monica A.
Apr 28, 2026
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From Google
My plumbers came on time and were so efficient. They did all the work they promised and more - some unforeseen issues came up, and they were still able to finish the job on time. They even bundled and gave me a discount for work I had done. Very professional and kind. Will definitely be using them again in the future.
Polar Plumbing, Heating and Air Conditioning's reply
Hi Monica,
We’re thrilled to hear about your positive experience with our team! It’s great to know that they were able to tackle the unexpected issues and still complete everything on time. We really appreciate your kind words about our professionalism and kindness. We’re always here for any future plumbing or HVAC needs you might have. Looking forward to working with you again!
-The Polar Team
Andria W.
Apr 10, 2026
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From Google
We appreciate Rob, Will and James who did a gargantuan job replacing our HVAC system, particularly with all the stairs in our home. The heater replacement was in our attic. These gentlemen took care and attention in moving this heavy equipment with no damage to our walls, etc. Rob and Will returned the 2nd day to finalize details, and their work was greatly appreciated. Thank you!!
Polar Plumbing, Heating and Air Conditioning's reply
Hi Andria,
We're thrilled to hear about your positive experience with Rob, Will, and James! Tackling a project with lots of stairs is no small feat, and we're glad they could replace your HVAC system efficiently while keeping your home in pristine condition. I'll be sure to pass along your kind words to the team—they'll be delighted to know their hard work made such a difference. If you ever need anything else or just have a question, feel free to reach out.
-The Polar Team
Min R.
Apr 9, 2026
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From Google
Polar Plumbing has been our go to plumbing company for the past 5 years, they exceed in every aspect of professionalism. They were very accommodating in getting us a replacement unit as soon as possible. Their plumbers Rob and Will are very knowledgeable and explained what they were doing in a friendly manner. We are very happy with the installation of our new hot water heater. We highly recommend Polar Plumbing to anyone looking for quality and expertise in their projects!
Polar Plumbing, Heating and Air Conditioning's reply
We're thrilled to hear about your experience with us over the past five years! It's fantastic to know that Rob and Will left such a positive impression with their knowledge and friendly explanations. We're committed to providing prompt and quality service, and we're glad to hear you're happy with your new hot water heater. Thanks for recommending us—we truly appreciate it!
-The Polar Team
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Madeline Heffernan
FAQs
What should the customer know about your pricing (e.g., discounts, fees)?
We believe in transparent, straightforward pricing with no surprises. Every home is different, so we provide clear, upfront estimates based on the specific needs of your system and space. We offer free estimates and second opinions on replacements, and our team will always review available options, including promotions, financing, and applicable rebates or programs, before any work begins.
What is your typical process for working with a new customer?
Our process starts with understanding your home, your system, and your specific comfort needs. We schedule a convenient visit with a licensed technician who will evaluate your equipment, answer questions, and explain your options clearly. If a repair is needed, we’ll walk you through the recommendation and pricing before any work is done. For replacements or upgrades, we offer free estimates and second opinions so you can make an informed decision. Our goal is to provide clear communication, quality workmanship, and a smooth experience from the first call through completion.
What education and/or training do you have that relates to your work?
Our technicians are professionally trained, licensed, and continuously educated on the latest HVAC, heating, and plumbing technologies. Ongoing training ensures our team stays up to date on equipment advancements, safety standards, and best practices—so customers receive knowledgeable recommendations and high-quality service. We also invest in training around energy-efficient and modern systems, including Clean Heat options, to ensure we’re providing solutions that meet today’s comfort and efficiency needs.
