ROYAL MECHANICAL SOLUTIONS
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Current Top Pro
Hired 74 times
28 years in business
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Currently a Top Pro
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Garage conversion to bedroom
Bathtub remodel with new window
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Central Air Conditioning Repair or Maintenance
I believe Robert is the owner/ operator of Royal Mechanical Solutions. He was quick to respond, diagnose and install a new AC unit. All while explaining each step of the work, and best part at a very fair price. Thanks again Rob!Aug 22, 2018VerifiedROYAL MECHANICAL SOLUTIONS's reply
I'm really glad i could help Frank, and appreciate your awesome review. Stay cool!
Water Treatment System Installation or Replacement
Robert was a pleasure to work with. After much discussion back and forth about the project and the different options, we picked what he had originally suggested for good reason. He installed everything cleanly with little to no mess from working on the pipes. He left clear instructions on how to use the system he installed. It was a pleasure working with him. Since the initial visit, I have called him back to do some other work on a few other plumbing needs around my house and I am pleased with what he has done. He is professional and provides quality work. I would recommend him.Dec 26, 2018VerifiedROYAL MECHANICAL SOLUTIONS's reply
Josef... you're a bargain shopper and I respect that... I'm glad we could settle on a fair price and you're happy with my work. Thank you for your kind review and continued customer loyalty!
Thermostat Installation or Repair
Rob was a pleasure to work , knows what he’s doing Evaluated the problem and fixed it. Would highly recommended . The nests installed in the house work fabulously . Would highly recommend rob.Dec 30, 2018VerifiedROYAL MECHANICAL SOLUTIONS's reply
Thanks for the positive input!
Toilet Installation or Replacement
Robert installed 2 toilets... his work was excellent... he has a wonderful personality... we had no problem with appointments: he gladly rescheduled when we had a problem, he made late day appointments so I could get to my house at 5 pm and only had to miss 1 hour of work (not a full day, or even a half day!)Dec 6, 2018VerifiedROYAL MECHANICAL SOLUTIONS's reply
Dan, it was my pleasure. You're a gentleman and your daughter was a princess. I won't forget our comical discussion about 'bidets'. I'm thankful for your review and I'm glad to know I could be of help. Best wishes and happy holidays to you and yours sir!
Sink or Faucet Installation or Replacement
I called Rob at Royal on Wednesday afternoon, he called and texted me that night, arrived on time on Thursday after calling an hour ahead to confirm, installed my vanity, sink, and faucet - awesome! He cleaned up the area, took out the old vanity to the curb for me and even fixed my tub stopper free of charge. Competitive pricing, excellent work, and a great guy, he will definitely be my new go to for any plumbing work in the future!Aug 18, 2018VerifiedROYAL MECHANICAL SOLUTIONS's reply
Thank you so much for your awesome review Jocelyn!
- What should the customer know about your pricing (e.g., discounts, fees)?Nearly all my plumbing quotes are flat-rate estimates, so that you, the customer, know your costs up-front. I do not believe in hidden fees and costs after a job begins. With 30 years experience, I know what it takes to get a job done, and I'm confident my pricing is accurate and fair. For problems that require more detailed testing and diagnostics to determine a fix, such as heating/HVAC trouble, I charge an affordable flat-rate diagnostic fee... then present my findings and solutions and additional repair costs, up front, before moving forward.
- What is your typical process for working with a new customer?If I'm invited to work in your home, here is what you can expect... 1. Communication. I will schedule your needs as necessary and call a day before to confirm your appointment. I will call within an hour of arriving at your home. I will call ahead of time if there may be a delay in my arrival. 2. Options. There is often more than one solution to any problem. I make every effort to offer those options, such as repairing a leaky faucet or replacing it.... what's more cost effective and lasting? Or... a leaking pipe... do we just fix the leak, or maybe replace a few feet of it to prevent further leaks? I'm happy to repair a running toilet.... and check the others in your home while I'm there, because they might be just as old and ready to have problems too. 3. Cleanliness. I lay out protective drop clothes and/or roll-out paper as necessary to protect your flooring. I do not ever put tools or materials on your furniture or counters without protecting them. 4. Courtesy. I do not yell, curse, play loud music or otherwise act in a manner that would embarrass myself, you, or those in your home. I rarely ever answer phone calls while working in a clients home, because you are fairly paying for my time and attention to your needs. I am considerate and courteous, and will treat you and your home with respect from start to finish. 5. Excellence. I take personal pride in my work and strive for perfection. All my work is neat, clean, straight and solid. No rocking toilets. No crooked piping. No cheap materials that wont last. I'm a professional, and I guarantee my work to be of higher standards and better quality than my competitors.
- What education and/or training do you have that relates to your work?I have been a hands-on working plumber for 30+ years. I have been tested for and earned Certificates of Competency in 8 towns and have held upto 14 Master Plumber licenses thru townships across Suffolk and Nassau counties. I earned a certification in architectural drafting from Island Drafting and Technical Institute in 1996. I am U.S. EPA certified in HVAC refrigeration. I continue to attend technical and training courses and seminars offered by many manufacturers, in order to be well versed and educated in the newest products and best solutions to offer my clients.