FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Our pricing is transparent and competitive. Every roof is different, so we provide custom quotes based on the size, complexity, materials, and scope of work. We offer seasonal promotions and financing options, and there are no hidden fees—everything is clearly outlined in your estimate before work begins.
- What is your typical process for working with a new customer?
We start with a complementary roof inspection and consultation. After assessing the condition of your roof, we’ll walk you through our findings, discuss your goals, and provide a detailed proposal with recommended options. If it’s an insurance claim, we’ll guide you through that process as well. Once approved, we schedule your project, keep you updated every step of the way, and ensure a clean, professional installation from start to finish.
- What education and/or training do you have that relates to your work?
Our team is OSHA certified and factory-trained as Owens Corning Preferred Contractors, which means we’re held to the highest standards for safety, installation quality, and customer service. We also stay up to date on local building codes and best practices through ongoing training.