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If you hire this pro, you’re covered by a money-back guarantee. Learn more
About
Busy offices don’t need another ticket queue. They need a senior team that already runs networks like theirs.
I’m Besnik, founder of Novaj Tech. Since 2021 we’ve handled managed IT, cybersecurity, and networking for businesses across NY, NJ, and CT (NYC and Westchester included). Before that I spent a decade running multi-site enterprise networks serving 4,000+ users. That same standard is what your office gets.
You work with the people who design and build your setup. No outsourced help desk. No junior techs rotating through your account.
Most clients start with one project, then move to a flat monthly managed plan:
• Office build-outs, moves, network design, structured cabling
• Whole-office business Wi-Fi (UniFi)
• Cameras and door access (UniFi Protect), conference AV, VoIP
• Managed IT: monitoring, security, backup
We work a lot with medical and dental, accounting and finance, legal, and architecture/engineering offices, places where downtime and compliance actually matter.
Typical next step: a short scoping conversation, then a fixed quote. Monitoring runs around the clock; people usually get back next business day.
Overview
Current Top Pro
Hired 327 times
Serves Pelham, NY
Background checked
5 employees
5 years in business
Business hours
This pro hasn't listed their business hours.
Payment methods
This pro accepts payments via Apple Pay, Cash, Check, Credit card, PayPal, Stripe, Venmo, and Zelle.
Top Pros are among the highest-rated, most popular professionals on Thumbtack.
2025
2024
2023
2022
Services offered
Service type
Usage type
Commercial (Office)
Device type
Computer
Router
Projects and media
Projects and media
Reviews
Customers rated this pro highly for professionalism, work quality, and responsiveness.
Excellent 4.9
249 reviews
5
97%
4
2%
3
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2
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Read reviews that mention:
Jenny E.
Apr 14, 2026
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Hired on Thumbtack
Besnik was wonderful to work with - highly recommend! He was thorough and extremely responsive throughout the process of my wifi network installation. He provided several options to consider and worked with my budget. A fantastic experience all around!
Details: Commercial (Office) • Technology support • Router • My home, venue, etc.
Novaj Tech's reply
Thank you Jenny! It was a pleasure working with you from start to finish. Glad we could find the right solution that fit your needs and budget. Enjoy the new network!
Network Support Services
Kamesh K.
Jan 31, 2026
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Hired on Thumbtack
Besnik did great job organizing complex web of dozen devices into a wall mounted rack. He installed rack to wall, nicely organized all my devices in it and then tested wired ethernet connectivity to each of the room in a multi floor apartment. Output is great. He also reviewed my WiFi set up gave few tips. Highly recommend Besnik for any IT services. I will hire him for my future jobs
Details: Personal (Home) • Network setup and installation • Router • My home, venue, etc.
Novaj Tech's reply
Thank you Kamesh! Glad we could get everything organized, tested, and your WiFi set up reviewed. I appreciate the recommendation and look forward to working with you again!
Network Support Services
Bronwyn F.
Jan 28, 2026
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Hired on Thumbtack
A 2 hour job turned into over 6 hrs happily: working and upgrading upgrading every tech service (IT, wireless internet upgrade across home and home office. In addition, NT expert worked across all hardware to uplevel and load demos and software updates across personal + professional equipment such as LG Stand by me, iPads and gaming laptops.
Bestig unpacked, setup 8 machines, loaded content, installed new software updates and improved MACbook company laptops.
He had a solution and offered an upgrade to each task and is a multi tasker and easy to work with.
Thank you!
We could not recommend NT
Details: Commercial (Office) • Technology support • Computer • At the pro’s location • My home, venue, etc. • Remotely (phone or internet)
Novaj Tech's reply
Thank you Bronwyn! It was a pleasure helping with all of the upgrades and getting everything set up across your home and office. I appreciate the kind words!
Network Support Services
Gabriel H.
Dec 15, 2025
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Hired on Thumbtack
Besnik swiftly refreshed my over a decade old WiFi set up. Made sure routers worked, checked the speed and gave tremendous advice. He made sure everything worked seamlessly and was amazingly prompt. Less than 24 hours after reaching out, we were set!
Details: Personal (Home) • Network setup and installation • Router • My home, venue, etc.
Novaj Tech's reply
Hi Gabriel, thanks so much for your feedback!! It was a pleasure working with you. I hope you're enjoying your new Eero network so far. Let me know if you have any questions at all!
Network Support Services
Melissa L.
Oct 23, 2025
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Hired on Thumbtack
Novaj Tech set up my home with excellent WiFi coverage. Besnik helped me optimize opportunities to hide the hardware during a renovation, was informed of the latest products and technologies, and completed the install with skill and professionalism. Highly recommend.
Details: Personal (Home) • Network setup and installation • Router • My home, venue, etc. • Remotely (phone or internet)
Novaj Tech's reply
Hi Melissa, it was a pleasure finally meeting and working with you. Congrats on your new home and hope you're enjoying your new UniFi network!
Network Support Services
Credentials
Background Check
Besnik Novaj
FAQs
What should the customer know about your pricing (e.g., discounts, fees)?
Project work is quoted flat-rate after I understand the scope — priced to the value of the outcome, not hours logged. Managed IT is a flat monthly rate based on your team size and environment, set after a short assessment call. Either way: a clear number before work starts, no surprise invoices.
What is your typical process for working with a new customer?
I start by understanding the issue or goal in detail — what's not working, what the end state should look like, and any constraints on timing or budget. You get a clear plan and a firm number before anything starts. For bigger engagements that means a short discovery call and a written scope; for a straightforward fix, it's often settled on the same call.
What education and/or training do you have that relates to your work?
I have a bachelor's degree, but the real qualification is more than a decade inside enterprise IT before I went independent — multi-site networks with 4,000+ users, 2,000+ managed devices, 30+ virtualized servers, and security and compliance work most small IT shops never touch. Certifications are useful, but that kind of real-world troubleshooting and systems work is what actually keeps a business running.
