If you hire this pro, you’re covered by a money-back guarantee. Learn more
If you hire this pro, you’re covered by a money-back guarantee. Learn more
About
Novaj Tech is a founder-led IT company in Pelham, NY. We handle network and IT support for offices of 5 to 50 people in Westchester, New York City and North NJ.
We install and manage office networks on UniFi, from the firewall in the closet to the access points on the ceiling. We also provide help desk support, office moves, business phones and Managed IT, which includes Huntress cybersecurity.
We lead every job from the first call to the final walkthrough. Every cable is tested and labeled, and you get a written record of what was installed.
Novaj Tech was founded in January 2021 by Besnik Novaj, after more than a decade in enterprise IT, looking after campus networks for 4,000+ users. We work with law firms, accounting offices, medical and dental practices, architects, real estate offices, nonprofits and other small businesses.
On larger installs we bring in insured partners we have worked with for years. Novaj Tech is insured and can send certificates of insurance to your building.
Overview
Current Top Pro
Hired 327 times
Serves Pelham, NY
Background checked
1 employee
5 years in business
Business hours
SunClosedMon9:00 am - 5:00 pm
Payment methods
This pro accepts payments via Check, Credit card, Stripe, and Zelle.
Top Pros are among the highest-rated, most popular professionals on Thumbtack.
2025
2024
2023
2022
Services offered
Service type
Usage type
Commercial (Office)
Device type
Computer
Router
Projects and media
Projects and media
Reviews
Customers rated this pro highly for professionalism, work quality, and responsiveness.
Excellent 4.9
290 reviews
5
98%
4
1%
3
0%
2
0%
1
1%
Your trust means everything to us. Learn about our review guidelines.
Read reviews that mention:
Jenny E.
Apr 14, 2026
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Hired on Thumbtack
Besnik was wonderful to work with - highly recommend! He was thorough and extremely responsive throughout the process of my wifi network installation. He provided several options to consider and worked with my budget. A fantastic experience all around!
Details: Commercial (Office) • Technology support • Router • My home, venue, etc.
Novaj Tech's reply
Thank you Jenny! It was a pleasure working with you from start to finish. Glad we could find the right solution that fit your needs and budget. Enjoy the new network!
Network Support Services
Kamesh K.
Jan 31, 2026
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Hired on Thumbtack
Besnik did great job organizing complex web of dozen devices into a wall mounted rack. He installed rack to wall, nicely organized all my devices in it and then tested wired ethernet connectivity to each of the room in a multi floor apartment. Output is great. He also reviewed my WiFi set up gave few tips. Highly recommend Besnik for any IT services. I will hire him for my future jobs
Details: Personal (Home) • Network setup and installation • Router • My home, venue, etc.
Novaj Tech's reply
Thank you Kamesh! Glad we could get everything organized, tested, and your WiFi set up reviewed. I appreciate the recommendation and look forward to working with you again!
Network Support Services
Bronwyn F.
Jan 28, 2026
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Hired on Thumbtack
A 2 hour job turned into over 6 hrs happily: working and upgrading upgrading every tech service (IT, wireless internet upgrade across home and home office. In addition, NT expert worked across all hardware to uplevel and load demos and software updates across personal + professional equipment such as LG Stand by me, iPads and gaming laptops.
Bestig unpacked, setup 8 machines, loaded content, installed new software updates and improved MACbook company laptops.
He had a solution and offered an upgrade to each task and is a multi tasker and easy to work with. Thank you!
We could not recommend NT
Details: Commercial (Office) • Technology support • Computer • At the pro’s location • My home, venue, etc. • Remotely (phone or internet)
Novaj Tech's reply
Thank you Bronwyn! It was a pleasure helping with all of the upgrades and getting everything set up across your home and office. I appreciate the kind words!
Network Support Services
Gabriel H.
Dec 15, 2025
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Hired on Thumbtack
Besnik swiftly refreshed my over a decade old WiFi set up. Made sure routers worked, checked the speed and gave tremendous advice. He made sure everything worked seamlessly and was amazingly prompt. Less than 24 hours after reaching out, we were set!
Details: Personal (Home) • Network setup and installation • Router • My home, venue, etc.
Novaj Tech's reply
Hi Gabriel, thanks so much for your feedback!! It was a pleasure working with you. I hope you're enjoying your new Eero network so far. Let me know if you have any questions at all!
Network Support Services
Melissa L.
Oct 23, 2025
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Hired on Thumbtack
Novaj Tech set up my home with excellent WiFi coverage. Besnik helped me optimize opportunities to hide the hardware during a renovation, was informed of the latest products and technologies, and completed the install with skill and professionalism. Highly recommend.
Details: Personal (Home) • Network setup and installation • Router • My home, venue, etc. • Remotely (phone or internet)
Novaj Tech's reply
Hi Melissa, it was a pleasure finally meeting and working with you. Congrats on your new home and hope you're enjoying your new UniFi network!
Network Support Services
Credentials
Background Check
Besnik Novaj
FAQs
What should the customer know about your pricing (e.g., discounts, fees)?
Projects get a written estimate after we talk through the scope. Managed IT is a monthly plan under an annual agreement. Payment by card, ACH or Zelle, and checks are accepted. No processing fees are added at payment.
What is your typical process for working with a new customer?
1. We start with a free virtual assessment call. You'll come away knowing what your office needs and roughly what it costs.
2. If the job needs a site visit, that's a paid on-site visit.
3. You get a written estimate or plan.
4. We do the work with insured partners on larger installs. Every cable is tested and labeled.
5. You get documentation of what was installed and how it's set up.
6. Managed IT clients get monitoring, patching and a monthly check-in. Project clients can call for help per visit.
What education and/or training do you have that relates to your work?
Our founder holds a B.S. in Computer Information Systems from Lehman College, CUNY, with more than a decade in enterprise IT before starting Novaj Tech in 2021.
