FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
pricing is based on the size of the move, distance between locations, building access (stairs or elevator), and any additional services such as packing or handling heavy items. We provide upfront estimates with no hidden fees. Every move includes professional movers, moving equipment, and standard furniture protection. Additional costs may apply for: Long carries Multiple flights of stairs Heavy or specialty items Packing services Certificate of Insurance (COI) requests We also offer competitive rates for local moves, and repeat or referral customers may qualify for discounts. Customers will receive a detailed quote before booking, so they know exactly what to expect.
- What is your typical process for working with a new customer?
Initial Consultation We start by gathering details about your move — including locations, moving date, inventory, and any special items or building requirements. Upfront Estimate Based on the information provided, we prepare a detailed quote outlining the scope of work and pricing. We answer any questions so there are no surprises. Scheduling & Confirmation Once approved, we secure your moving date and confirm logistics such as timing, access, and any COI requirements. Moving Day Execution Our professional, licensed, and insured crew arrives on time, protects your furniture and property, and completes the move efficiently and safely. Final Walkthrough Before finishing, we ensure everything is placed properly and that you’re fully satisfied with the service.