FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
I offer military/veterans and senior discounts. I DO check if you claim to be a veteran. I guarantee to match or beat any competitors price. Just show me their estimate in writing. I've worked for the big guys and I know how they operate and how they up-sell everything. I don't work like that. I'll tell you what I feel is a fair price and I stick by it. No memberships, no up-selling.
- What is your typical process for working with a new customer?
I discuss details of the job with you and tell you what I think is the best route to go to fix it. I'll give you a price for the job and explain that if any issues arise that would change my original estimate, I'll stop work, discuss it with you and I won't do anything until we agree on the additional work, as well as a price. I like the customer to be present when I do a job. Especially when I'm inspecting a drain line with my sewer camera. This way, you see exactly what I see. I explain everything I'm doing in detail and answer any questions you may have.
- What education and/or training do you have that relates to your work?
Twelve years in the military gave me the best work ethics in the world. I take great pride in my work and I don't give up on anything. As for plumbing/septic/sewer/drain experience, I started working for a large, franchised plumbing company when I was honorably discharged in 2005. I started as a plumber's apprentice. However, I became the 'drain guy' at that company pretty quickly. I was the only one willing to get that dirty, snaking drain lines sometimes for hours, to make sure the line was clear before we left the jobsite. Over the next ten years, I worked for a couple more big plumbing companies. I managed the drain clearing parts of those companies, all the while, still learning plumbing from the master plumbers I worked with.