Epic K9 | Aggressive/Anxious Dog Training

Thank you so much. Not only did I get to work with an amazing dog like zac, but I got to meet an amazing person like yourself. Thank you for giving me a chance to show you what I am capable of at a time when my business was so young.

I am sorry you were unhappy; the entire time we trained when I checked in with you, you reported to me I was doing a fantastic job. It wasn't until the program was over, which lasted over six weeks with eight 2-hour sessions and a free week of board and train in my home, that you expressed that you learned nothing. I asked you what I could do to help you learn better. And you told me I needed to break the lessons down into smaller pieces and go at a slower pace. I then offered to have private sessions with you at the park (as per your contract) and to record them, so you could watch them repeatedly, as you had mentioned that you learn best that way. You said no because of the ticks, and you wanted more lessons at home. I reminded you that you would have to pay for future in-home lessons, as they were not included in your contract, and I refused to provide additional in-home sessions at no extra cost. This hurt your feelings, and now we are here. I was MORE than patient with you and never refused to work with you or your husband or your son until you demanded more and more free things outside your contract, such as free advance obedience, which your husband declined at the beginning. Also, the constant texting all day long was preventing me from giving my other clients the time they deserved. I am sorry that I couldn't be there for you all day long into the night past 10pm. There are boundaries, and I can not take calls and texts all day long and into the night. Retaliating against me for setting these boundaries with a bad review is distasteful and a deformation of character. You only changed your review from a five star to a three star AFTER I refused to give you free obedience and more in-home lessons. While I try to give my clients as much attention as they need and to go above and beyond for them, the texts were NON-STOP all day every day until the late hours of the night. If my setting boundaries with you about the amount of texts and enforcing the contract upsets you , then it is what it is. And it seems we weren't meant to work together. I hope you are happy with your new trainer. I put my heart and soul into tucker and I truly want him to make a full recovery. Also, your son was an absolute JOY to work with. I am truly sorry that things ended this way, but there are limits to what I can offer you for free. I wish you the best of luck, and I hope things work out for you.