FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Of course! Pricing transparency is essential to building a trustworthy relationship with your customers. Here are some things customers should know about your prices, discounts, and fees: 1. **Basic Rates:** Start with a clear idea of your standard hourly or service rates. This helps customers have a basis for comparison and understand how much the service they are looking for will cost them. 2. **Custom Packages and Services:** Mention if you offer service packages or the possibility of creating personalized services. Some clients may have specific needs, and knowing that they can tailor services to their requirements is an advantage. 3. **Special Discounts:** If you offer discounts for regular contracts, for services
- What is your typical process for working with a new customer?
Working with a new client in the cleaning business Initial Contact: The customer communicates with you via phone, email, online form or social media. You or your team respond quickly and cordially, showing interest in the customer's needs. Information Collection: Key questions: Get details about the type of service required ( Application Personalized Quote: useful Yeah Submission of Quotation: Send the quote to the client via email or message, explaining in detail the services included, the prices and any additional information. Clarification of doubts: Is available to answer any questions the Quote Acceptance: Once the customer accepts the quote, confirm the details and set a date and time for the service. Confirmation and preparation: Send a confirmation to the client Realization of the Service: Arrive on time at agreed location with necessary equipment and supplies Performs the service according to agreed standards, paying attention to Communication During Work: If appropriate, keep a Final Inspection and Approval: Before you finish, do a final inspection to make sure the job is up to If the customer is satisfied, request Billing and Payment: Issue a detailed invoice according to the services performed and the agreed terms. Provides payment options and hair dryers make the payment process easy and convenient. Request Comments: After completing the service, ask the customer to provide feedback Subsequent follow-up: Maintain customer contact through newsletters, special promotions, or periodic maintenance reminders, as appropriate. This process provides a solid foundation for building a positive and lasting relationship with your customers from the very beginning. Remember that communication, punctuality and quality of service are essential at each stage.
- How did you get started doing this type of work?
Because I come from a working family that liked this job and I learned from a very young age and now I am inheriting it, I love my job and I do it with the best way in the world.