- What should the customer know about your pricing (e.g., discounts, fees)?
Pricing varies according to the needs of the request, and based on a per/product/per day or per job pricing mechanism. This allows the customer to have an all-inclusive price and removes the uncertainty of hourly photography and production fees. A 50% deposit or the total quote is needed to commence work.* Payment in full is required in order to release final images.*
- What is your typical process for working with a new customer?
Email us with your photography needs and any details you can share, and we will return your inquiry with a price quote. We can offer as much or as little creative input as required, and will aim to complete work professionally to your satisfaction. Ship us your items carefully - Once the quote is approved we will send you shipping instructions as well as drop-off/pickup information if you are local to the New York City metro area. Maaz Khan Studios provides location shooting as an extra service for your convenience at an additional charge, depending on the location and complexity of the shoot. Work in progress – From the first day of the shooting, the process of finalizing images may take up to 7-10 business days depending on the number of images required. Rush delivery options available. Payment and delivery - Once images are finalized, a gallery will be prepared for you. All images will be given individual attention and are cropped, color-balanced, cleaned, and retouched by hand. Delivery of high-resolution JPEG files is normally made using a cloud-based server. Product return – If you wish to have your product retuned, we will carefully pack and ship your products to the return address at the standard shipping rates through USPS or UPS, whatever your preference. Products are preferred to remain our studio for the duration of the order for image editing purposes. Products are kept for 30 days after unless additional storage is paid in advance.
- What types of customers have you worked with?
Small mom and pop businesses to large companies.