FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Our pricing is transparent and customized based on the size of your space, the scope of work, and how often you’d like service (one-time, weekly, biweekly, or monthly). We provide a detailed quote before any work begins, and there are no hidden fees; any add-on services (such as deep cleaning, post-construction, or move-in/move-out cleaning) are discussed and approved in advance. We also offer bundle pricing for recurring service and multi-location clients, as well as occasional promotions that can reduce your overall cost when you book regular cleanings.
- What is your typical process for working with a new customer?
For new customers, the process starts with a brief consultation where we discuss your space, goals, budget, and any problem areas you want prioritized. From there, we provide a written estimate outlining the recommended service plan and schedule. On the first visit, we perform a thorough initial clean so future maintenance visits are faster and more efficient, then fine-tune the checklist based on your feedback to make sure the result matches your expectations
- What education and/or training do you have that relates to your work?
Our team is trained in professional cleaning techniques, including proper chemical usage, dwell times, and safe handling of different surfaces and materials. Training includes sanitation best practices, cross-contamination prevention, and the correct use of commercial-grade equipment. We stay current with industry standards and product updates, and new team members work under supervision until they meet our quality and safety benchmarks.