FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
At MicroSec®, we believe in transparent, upfront pricing for all our remote IT support, computer repair, and cybersecurity services. We keep our rates clear, competitive, and honest and no hidden fees, no surprise charges, just expert support you can count on. Before any work begins, you’ll receive a detailed estimate so you know exactly what to expect. Here’s what our clients value most about our pricing: • ✅ Hourly billing for personalized Windows, Mac, and printer troubleshooting • ✅ Free initial consultations to identify the issue before quoting • ✅ Exclusive loyalty discounts for members of our annual remote IT support plan • ✅ Tailored service packages for homeowners, micro businesses, and small teams needing ongoing tech care Your technology is mission-critical, and we price our services with the same precision, fairness, and trust that define the MicroSec® experience thus ensuring every fix delivers lasting value.
- What is your typical process for working with a new customer?
Our process for working with new customers is designed to be fast, secure, and completely stress-free—perfect for homeowners, senior citizens, and micro business owners who need reliable remote IT support, computer repair, or cybersecurity services. Here’s how we work: 1. Quick Conversation & Assessment We start with a friendly, jargon-free discussion to understand your issue—whether it’s a slow Windows PC, MacBook problem, printer error, email security concern, or virus infection. You explain the symptoms; we listen carefully. 2. Remote System Diagnosis Our expert technician walks you through quick, secure diagnostic steps to pinpoint the issue. This works like a health check for your computer, helping us detect hardware, software, and cybersecurity problems early. 3. Transparent Repair Plan We provide a clear explanation of the problem, the repair or optimization steps needed, estimated time, and cost—all upfront, with no surprise charges. 4. Secure Live Repair Session Using trusted remote support tools, we guide you through a one-time, encrypted access process so our technician can fix your issue in real-time while you watch or relax—your choice. 5. Peace-of-Mind Wrap-Up After the fix, we explain what was done, share preventive tips, and email you a detailed service summary. This ensures your PC, Mac, or printer stays secure, fast, and problem-free.
- What education and/or training do you have that relates to your work?
At MicroSec®, our team combines formal education in Information Technology and Cybersecurity with decades of hands-on experience delivering remote IT support, computer repair, and security solutions to thousands of homes and small businesses nationwide. We hold industry-recognized certifications in areas like email security, endpoint protection, malware removal, ransomware prevention, data backup, and threat response. Our ongoing training ensures we stay ahead of the latest Windows, macOS, and printer troubleshooting techniques, as well as emerging cybersecurity threats. What sets us apart? We’re not just trained to fix problems and we’re trained to identify, prevent, and protect against IT issues before they disrupt your work or daily life. This proactive approach keeps your systems fast, secure, and worry-free.