FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
At MicroSec®, we keep pricing simple, honest, and upfront. We charge hourly rates for most services, and a clear estimate is provided before any work begins. There are no hidden fees, no confusing fine print, and just expert support you can trust. Here’s what you can expect: ✅ Hourly billing for personalized IT support and troubleshooting setup, and printer issues ✅ Free consultations to assess the issue before quoting ✅ Loyalty discounts for clients enrolled in our annual support program ✅ Custom packages for homes and small teams needing regular tech care We know your system is mission-critical, and we price our services with the same care and transparency we bring to every fix.
- What is your typical process for working with a new customer?
Our process is simple, secure, and built to put you at ease — whether you’re tech-savvy or not: 1. Quick Conversation We start by understanding the issue in plain English — no jargon, no pressure. You tell us what’s wrong; we listen. 2. System Diagnosis One of our specialists will walk you through a few quick steps to assess your device. Think of it like a health check for your computer. 3. Transparent Fix Plan Once we understand what’s happening, we explain exactly what needs to be done, how long it will take, and the cost upfront—no surprises. 4. Live Repair Session We guide you through a secure, one-time access process so our technician can begin the fix while you watch or relax — your call. 5. Peace-of-Mind Wrap-Up After the work is done, we explain what was fixed, give helpful tips to prevent future issues, and email you a summary for your records. Whether it’s your first time or your fifteenth, we treat every device like it’s mission critical because to you, it is.
- What education and/or training do you have that relates to your work?
Our team brings a blend of formal education in Information Technology and Cybersecurity and real-world experience supporting thousands of systems across homes and small businesses nationwide. From industry certifications to ongoing training in email security, endpoint protection, and threat response, we stay sharp so your systems stay safe. What sets us apart? We’re not just trained to solve issues — we’re taught to prevent them before they disrupt your day.