Rochester Dog Walkers

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About

We will make your life simpler and your pets happier with our exceptional, professional service. We are focused on you and make sure that your pet is cared for in just the way you want, so that you have peace of mind, more time, and your furbaby gets all the extra TLC that they need to make their quality of life the best it can be! Our services are simple to set up, easy to use, and worry-free. We are professionals and have met and cared for pets of all kinds. We will be happy to learn about the unique needs of your pet and make sure every detail is attended to. After every visit you will receive an update either through our app or via email from your pet caregiver with photos and a note about how the visit went, so you have immediate reassurance that your pet was cared for. We are a locally owned and operated company with a passion for outstanding pet care. We are the most reviewed and best rated pet care company in Rochester (check out our five star reviews on Google (44), Facebook (15), and Yelp (11). We carry professional liability insurance, only hire employees, and are the only pet care company in the area that certifies all staff in Pet First Aid and CPR. We have a passion for what we do, and can't wait to help you and your pets live your best lives!

Overview

Hired 12 times

15 employees

16 years in business

Business hours

SunClosedMon8:00 am - 5:00 pm

Payment methods

This pro accepts payments via Credit card.

Social media

Facebook, Instagram

Services offered

Dog size

Extra Small (1 - 15 lbs)

Small (16 - 25 lbs)

Medium (26 - 40 lbs)

Large (41 - 70 lbs)

Frequency

One time

Once per week

Multiple per week

Additional services

Feeding

Baths

Grooming

Medication

Projects and media

Reviews

Customers rated this pro highly for professionalism, responsiveness, and work quality.

Exceptional 5.0

28 reviews

5

96%

4

4%

3

0%

2

0%

1

0%

Read reviews that mention:

Kelly J.

Oct 8, 2015

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Hired on Thumbtack

I have utilized Rochester Dog Walkers as a back-up to my full time dog walker, and for emergency on-call services for my puppy. Although just providing back-up & on call services as needed was not a preferred job for most dog walkers who were looking for full time work, Mark helped me out. He has been readily available and responded as quickly as possible with very short notice - one time a couple hours advance notice only. He is thorough and spent a good amount of time meeting with me initially to discuss arrangements, costs, expectations. It is a great relief to know I can count on him & his staff in a pinch. If Mark can't get here, he has already trained other staff at Rochester Dog Walkers to fill for him so I know there will always be someone I can count on that has been shown the ropes. Also important, he listens, follows and includes the pet owner's instructions in his contracts; he is respectful of the security of your home and always leaves a note to let you know how things went. He's also shared his observations with me which was helpful when deciding timing for potty training, how feedings are going, whether more time is needed for walks etc...I really appreciate his services and feel he went a bit above and beyond to help me out. Thanks so much Mark!! And please extend my appreciation to your staff as well as I'm sure I'll be utilizing their services again too. Kelly Coblio, Customer 10/8/15

Dog Walking

Mylee D.

Apr 16, 2015

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Hired on Thumbtack

Mark took great care of our collie, Austen, and kept in constant contact with me during the entire time. Austen was a very happy pup when we returned from our trip thanks to Mark spending quality time with him. I have complete confidence and trust in Rochester Dog Walkers. Highly recommended and the only dog sitting company I will work with from now on.

Pet Sitting

Hollie F.

Oct 28, 2014

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Hired on Thumbtack

Our family hired Happy Tails to care for our cats during our recent vacation. I knew this job would not be easy as there were 6 for Mark to care for! These furry friends require a TON of work. Mark was extremely responsive to all correspondence. Before leaving for our vacation, Mark came to the house to meet our kitties and to learn a bit about them and our needs. On countless occasions Mark reassured me that everything would be taken care of and to focus on having a relaxing trip. I was beyond impressed with Mark's level of professionalism, promptness and attention to detail. He has easy, ready to complete forms to ensure all your pets needs, medical issues and emergency contact information is provided. He was also willing to provide any medications to our kitties if needed. It was such a relief to know we had someone trustworthy and reliable in our home while we were away. We are so grateful we learned of Happy Tails services and will most definitely be utilizing these services in the future.

Pet Sitting

Melissa C.

Aug 15, 2014

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Hired on Thumbtack

Dog Walking

Kim R.

Feb 24, 2016

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Hired on Thumbtack

Dog Walking

FAQs

What should the customer know about your pricing (e.g., discounts, fees)?
When compared to our professional counterparts, you will see that we are competitively positioned. We stand out from others in our industry because our staff are Pet First Aid and CPR Certified in order to provide the highest level of care, we utilize software that has a client app (and GPS tracking) for convenient booking and easy payment and communication, and all of our staff are employees rather than independent contractors to give you peace of mind. Please see our website for more information!
What is your typical process for working with a new customer?
We offer a free in-home New Client Meeting (or "meet and greet") with all new clients so that we can discuss your pet care needs and make sure we are a good match for your pets!
What education and/or training do you have that relates to your work?
Staying up to date with new developments in training, dog handling, and industry trends is critical. As a member of Pet Sitters Associates and pet industry-specific mastermind and professional development groups, we are able to draw from a broad range of experienced individuals who work in pet care related fields. Our amazing staff consists of experienced professionals: former vet techs, doggy daycare managers, long-time pet sitters, and shelter workers. All of our staff members go through an extensive training process focused on safety, security, pet handling/care, and Pet First Aid and CPR Certification.