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Mark has been walking our two dogs for a few months now. I needed a dog walker who could be available at short notice and Mark has been very flexible. We are very happy with his services and I'm sure our pups enjoy his company to!Jun 11, 2015Verified
Mark has been great to work with. Being a first time puppy owner of a very energetic Lab, I knew I was going to need someone to walk her and let her out during the day while I was at work. I looked around online but after I spoke with Mark and got some great references, I knew Happy Tails would work out great. Mark is extremely organized and flexible. You can tell he loves his job, and my dog! I could not recommend him more highly.Aug 15, 2014Verified
I have utilized Rochester Dog Walkers as a back-up to my full time dog walker, and for emergency on-call services for my puppy. Although just providing back-up & on call services as needed was not a preferred job for most dog walkers who were looking for full time work, Mark helped me out. He has been readily available and responded as quickly as possible with very short notice - one time a couple hours advance notice only. He is thorough and spent a good amount of time meeting with me initially to discuss arrangements, costs, expectations. It is a great relief to know I can count on him & his staff in a pinch. If Mark can't get here, he has already trained other staff at Rochester Dog Walkers to fill for him so I know there will always be someone I can count on that has been shown the ropes. Also important, he listens, follows and includes the pet owner's instructions in his contracts; he is respectful of the security of your home and always leaves a note to let you know how things went. He's also shared his observations with me which was helpful when deciding timing for potty training, how feedings are going, whether more time is needed for walks etc...I really appreciate his services and feel he went a bit above and beyond to help me out. Thanks so much Mark!! And please extend my appreciation to your staff as well as I'm sure I'll be utilizing their services again too. Kelly Coblio, Customer 10/8/15Oct 9, 2015Verified
Rochester Dog walkers have been great for our two pups. I have two rescues who are normally skiddish around new people, but look forward to walk day! Mark is in constant contact to let me know how they are doing which I also appreciate. Highly recommend their services.Mar 17, 2015
Mark did great walking our fur children! He's trust worthy and felt comfortable leaving him in charge of our home while we were away on a day trip. I would highly recommend for your dog walking needs. He's very kind and is a great person. So very happy we found him!May 15, 2015
- What should the customer know about your pricing (e.g., discounts, fees)?When compared to our professional counterparts, you will see that we are competitively positioned. We stand out from others in our industry because our staff are Pet First Aid and CPR Certified in order to provide the highest level of care, we utilize software that has a client app (and GPS tracking) for convenient booking and easy payment and communication, and all of our staff are employees rather than independent contractors to give you peace of mind. Please see our website for more information!
- What is your typical process for working with a new customer?We offer a free in-home New Client Meeting (or "meet and greet") with all new clients so that we can discuss your pet care needs and make sure we are a good match for your pets!
- What education and/or training do you have that relates to your work?Staying up to date with new developments in training, dog handling, and industry trends is critical. As a member of Pet Sitters Associates and pet industry-specific mastermind and professional development groups, we are able to draw from a broad range of experienced individuals who work in pet care related fields. Our amazing staff consists of experienced professionals: former vet techs, doggy daycare managers, long-time pet sitters, and shelter workers. All of our staff members go through an extensive training process focused on safety, security, pet handling/care, and Pet First Aid and CPR Certification.