FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
My pricing is transparent and based on the scope of work. I provide a detailed quote before starting any project so there are no surprises.
- What is your typical process for working with a new customer?
Our process is designed to make your home improvement project smooth and stress-free from start to finish. Initial Contact & Consultation: We start with a phone call or visit to discuss your goals, timeline, and budget. Free Estimate: We provide a detailed, written estimate outlining materials, labor, and project scope — no hidden fees. Project Planning: Once you approve the estimate, we finalize the design, materials, and schedule. Work Begins: Our experienced team completes the project efficiently and professionally, keeping your home clean and minimizing disruption. Quality Check & Walkthrough: When the work is complete, we do a final walkthrough to ensure everything meets your expectations. Follow-Up: We check in after completion to make sure you’re fully satisfied and address any final touches if needed.
- What education and/or training do you have that relates to your work?
Our team has years of hands-on experience and formal training in multiple areas of home improvement. • Experience: Over 25 years in residential remodeling, carpentry, painting, flooring, and general contracting. • Training & Certifications: Our crew members are trained in OSHA safety standards, building codes, and proper installation techniques for all major materials and systems. • Licensing: We are fully licensed and insured to perform home improvement and remodeling work in NY • Ongoing Education: We stay current with the latest products, techniques, and energy-efficient building practices to ensure quality results for every project.