FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
We do all estimates in person because every basement is unique. Your price is fully customized to your space and project needs. No hidden fees Custom options for any budget Seasonal discounts/financing may be available Free, no-obligation estimate Your design specialist will walk you through all pricing and options during your appointment.
- What is your typical process for working with a new customer?
Our Process for Working With New Customers Free In-Home Estimate – We inspect your basement, discuss your goals, and review design options. Customized Design & Quote – Your design specialist creates a plan tailored to your space and provides a detailed, no-obligation price. Permits (If Needed) – If your project requires a permit, we handle filing it for you. Project Scheduling – Once approved, we order materials and schedule your installation. Professional Installation – Our certified crew completes the project from start to finish. Final Walkthrough – We review the finished space with you to ensure everything meets your expectations.
- What education and/or training do you have that relates to your work?
Our team has extensive training in basement finishing, construction, and egress window installation. Our specialists complete hands-on training through Total Basement Finishing, covering product knowledge, moisture management, structural safety, and proper installation techniques. We also undergo ongoing certifications and building code training, especially for egress windows, which must meet specific safety requirements. This ensures every project—whether a full basement finish or an egress install—is done correctly, safely, and built to last.