FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Pricing depends on the scope and complexity of the issue. I offer clear, upfront pricing for remote support, with no surprise fees. I don’t charge for hardware repairs or in-person visits, as all services are provided remotely.
- What is your typical process for working with a new customer?
We start with a brief discussion to understand the issue. If it’s a good fit for remote support, I provide clear next steps and resolve the issue remotely. My focus is efficient troubleshooting, clear communication, and practical solutions.
- What types of customers have you worked with?
I’ve worked with individuals, remote professionals, and small businesses who rely on Microsoft 365, email, and cloud tools and need reliable remote IT support.