We are a locally owned plumbing business based in Bedford Heights, Ohio specializing in plumbing and drains. Our sole focus is making sure your plumbing and drains are functioning perfectly. We take pride in our work and look forward to greeting you with a smile.
Overview
Current Top Pro
Hired 36 times
Background checked
License verified
9 employees
3 years in business
Business hours
Sun6:00 am - 10:00 pmMon6:00 am - 10:00 pm
Payment methods
This pro accepts payments via Check, Credit card, and Zelle.
Top Pros are among the highest-rated, most popular professionals on Thumbtack.
2025
Credentials
License verified
Plumber
License state: OH
Background checked
Passed by Charles Anderson on Jan 27, 2025.
Services offered
Drain problem
Clogs
Slow drains
Leaks (area known)
Leaks (area unknown)
Repair urgency
I work on non-urgent repairs
I work on urgent repairs
Property type
House
Condo/Apartment
Townhouse
Business
Projects and media
Projects and media
Reviews
Customers rated this pro highly for work quality, professionalism, and responsiveness.
Exceptional 5.0
110 reviews
5
99%
4
0%
3
0%
2
0%
1
1%
Your trust means everything to us. Learn about our review guidelines.
Read reviews that mention:
Roger V.
6 days ago
•
Hired on Thumbtack
The team from the owner to the plumbers cooperated in getting a difficult job done after 2 attempts. Everything is working fine. Erin was particularly polite and accommodating.
Details: No new piping needed • Other plumbing installation or replacement • House
Plumbing Pipe Installation or Replacement
Daniel N.
May 13, 2026
•
Hired on Thumbtack
Tucker and his team are top notch. Very fast responsiveness,professional, and kept me informed throughout the entire process. They fixed an issue I had been having with my drains for years. These guys are saved in my phone for any drain/sewer service needed in the future!
Details: No, repair is not urgent • Other issue • House
Plumbing Drain Repair
Barbara L.
Jun 23, 2026
•
Hired on Thumbtack
They came out so quick, cause I had to catch a flight. They finished not only what I called for. Small handle issue with toilet, but was able to move and add in new outdoor hose line, and garbage disposal issue resolved and remounted. All in less than 2 hours! Was such a pleasure.
since it is a house I recently purchased, they also gave contacts for hvsc and advice on hot water heater.
Details: 1 toilet • Municipal water (most common) • House
Toilet Repair
Michelle S.
Feb 19, 2026
•
Hired on Thumbtack
I had Allen and Kyle out to the house for an emergency repair of my sewer line that was backing up in my basement. They responded to my call promptly and diagnosed the problem professionally, giving me options of a quick temporary fix or a long-term repair. They repaired/replaced plumbing and I was able to use toilet and shower that night. The next day they returned to cement concrete basement floor. Did an excellent clean up job. I highly recommend them.
Details: Yes, repair is urgent • Only one drain has issues • Clogging • Slow draining • Gurgling sounds • Unpleasant odor • House
Black Diamond Plumbing and Drain Service's reply
We truly appreciate you taking the time to share this. We are glad Alan and Kyle provided a five star customer experience!
Plumbing Drain Repair
KRISTINA C.
Oct 19, 2025
•
Hired on Thumbtack
Tucker is amazing! This young man was professional, courteous, informative... and honestly went over and above my expectations. On a Sunday he spent hours detecting, troubleshooting, and fixing our problem. The only improvement I can think of is 1. Keep this guy and give him a raise... he did way more than the other 4 Plumbers we have had out, and was super nice about it (even though emergency call on a Sunday, 2. Teach him everything... he is a sponge for knowledge and curiosity, 3. His compassion and articulation was just the highlight of my day. I felt heard, communicated with, and safe. Now my goto guy for plumbing!!!
Details: Clogged toilet or drain • Bathroom • Toilet • Need professional's assessment • House
Black Diamond Plumbing and Drain Service's reply
Wow, thank you so much for the incredible review! We truly appreciate you taking the time to share your experience. Tucker takes a lot of pride in his work, and it means a lot to hear how much his professionalism, communication, and dedication stood out. We’ll be sure to pass along your kind words to him!
Emergency Plumbing
FAQs
What should the customer know about your pricing (e.g., discounts, fees)?
We believe in transparent, upfront pricing. After diagnosing the issue, we provide flat rate options. We occasionally run seasonal promotions and offer bundled pricing when multiple services are completed during the same visit.
What is your typical process for working with a new customer?
We answer phone calls and emails promptly and answer any questions you may have. From there we set up a time that works for you. We give you a heads up when we are on the way. Upon arrival we will work to diagnose the issue and present you with pricing options.
What education and/or training do you have that relates to your work?
Our technicians are highly trained with years of hands on experience in plumbing, sewer, and drain systems. We stay current with industry standards, equipment, and repair methods from advanced sewer camera inspections to hydro jetting and complex plumbing system diagnostics.
