We are a locally owned plumbing business based in Bedford Heights, Ohio specializing in plumbing and drains. Our sole focus is making sure your plumbing and drains are functioning perfectly. We take pride in our work and look forward to greeting you with a smile.
Overview
Current Top Pro
Hired 40 times
Background checked
License verified
9 employees
3 years in business
Business hours
Sun6:00 am - 10:00 pmMon6:00 am - 10:00 pm
Payment methods
This pro accepts payments via Check, Credit card, and Zelle.
Top Pros are among the highest-rated, most popular professionals on Thumbtack.
2025
Credentials
License verified
Plumber
License state: OH
Background checked
Passed by Charles Anderson on Jan 27, 2025.
Services offered
Drain problem
Clogs
Slow drains
Leaks (area known)
Leaks (area unknown)
Repair urgency
I work on non-urgent repairs
I work on urgent repairs
Property type
House
Condo/Apartment
Townhouse
Business
Projects and media
Projects and media
Reviews
Customers rated this pro highly for responsiveness, work quality, and professionalism.
Excellent 4.9
112 reviews
5
98%
4
0%
3
0%
2
0%
1
2%
Your trust means everything to us. Learn about our review guidelines.
Read reviews that mention:
Roger V.
Aug 30, 2026
•
Hired on Thumbtack
The team from the owner to the plumbers cooperated in getting a difficult job done after 2 attempts. Everything is working fine. Erin was particularly polite and accommodating.
Details: No new piping needed • Other plumbing installation or replacement • House
Plumbing Pipe Installation or Replacement
Daniel N.
May 13, 2026
•
Hired on Thumbtack
Tucker and his team are top notch. Very fast responsiveness,professional, and kept me informed throughout the entire process. They fixed an issue I had been having with my drains for years. These guys are saved in my phone for any drain/sewer service needed in the future!
Details: No, repair is not urgent • Other issue • House
Plumbing Drain Repair
Barbara L.
Jun 23, 2026
•
Hired on Thumbtack
They came out so quick, cause I had to catch a flight. They finished not only what I called for. Small handle issue with toilet, but was able to move and add in new outdoor hose line, and garbage disposal issue resolved and remounted. All in less than 2 hours! Was such a pleasure.
since it is a house I recently purchased, they also gave contacts for hvsc and advice on hot water heater.
Details: 1 toilet • Municipal water (most common) • House
Toilet Repair
Michelle S.
Feb 19, 2026
•
Hired on Thumbtack
I had Allen and Kyle out to the house for an emergency repair of my sewer line that was backing up in my basement. They responded to my call promptly and diagnosed the problem professionally, giving me options of a quick temporary fix or a long-term repair. They repaired/replaced plumbing and I was able to use toilet and shower that night. The next day they returned to cement concrete basement floor. Did an excellent clean up job. I highly recommend them.
Details: Yes, repair is urgent • Only one drain has issues • Clogging • Slow draining • Gurgling sounds • Unpleasant odor • House
Black Diamond Plumbing and Drain Service's reply
We truly appreciate you taking the time to share this. We are glad Alan and Kyle provided a five star customer experience!
Plumbing Drain Repair
CHELSEA T.
Sep 10, 2026
•
Hired on Thumbtack
Lois was awesome. He was able to work through my issue quickly and answered all of my questions. Our conversation even led to him assisting with a second issue and a referral. Happy to have Black Diamond in my arsenal on my home owning journey.
Plumbing Pipe Installation or Replacement
FAQs
What should the customer know about your pricing (e.g., discounts, fees)?
We believe in transparent, upfront pricing. After diagnosing the issue, we provide flat rate options. We occasionally run seasonal promotions and offer bundled pricing when multiple services are completed during the same visit.
What is your typical process for working with a new customer?
We answer phone calls and emails promptly and answer any questions you may have. From there we set up a time that works for you. We give you a heads up when we are on the way. Upon arrival we will work to diagnose the issue and present you with pricing options.
What education and/or training do you have that relates to your work?
Our technicians are highly trained with years of hands on experience in plumbing, sewer, and drain systems. We stay current with industry standards, equipment, and repair methods from advanced sewer camera inspections to hydro jetting and complex plumbing system diagnostics.
