If you hire this pro, you’re covered by a money-back guarantee. Learn more
If you hire this pro, you’re covered by a money-back guarantee. Learn more
About
We provide infrastructure project management and IT support for small business, corporations and enterprises in Dayton, Cincinnati, and Columbus regions. We are ready to support you whether you need assistance with a logistical roll out of new hardware, a new office provisioned for your specific back-end infrastructure, or you do not know what is wrong and need a diagnosis or fix immediately.
We focus heavily on small to medium business clients as they benefit most from having our support and expertise available to them. Our goal is to ensure that your business remains profitable by keeping your business processes flowing correctly and streamlining where ever possible. We are also strong advocates for using Linux and FOSS which means having us on your side can potentially put money right back in your pocket!
Overview
Hired 28 times
Serves Bellbrook, OH
Background checked
1 employee
13 years in business
Business hours
SunClosedMon9:00 am - 5:00 pm
Payment methods
This pro accepts payments via Cash and Credit card.
Customers rated this pro highly for work quality, responsiveness, and professionalism.
Exceptional 5.0
16 reviews
5
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Read reviews that mention:
Ken B.
Jun 18, 2026
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Hired on Thumbtack
Brent was a lifesaver. Very professional, easy to work with and very knowledgeable. Highly recommended Highcap Technologies for any issues you may need help with.
Details: Commercial (Office) • Technology support • Network setup and installation • Computer • My home, venue, etc.
Network Support Services
Janelle C.
May 4, 2022
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Hired on Thumbtack
Brent went above and beyond to help out my company with an emergency installation! I highly recommend to anyone in need of a skilled professional IT technician! If there are any openings in your area we will definitely call you first! Thanks so much!
Details: Commercial (Office) • Technology support • Router • At the pro’s location • My home, venue, etc.
Network Support Services
Stephen R.
Mar 31, 2023
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Hired on Thumbtack
I messaged him this morning and he called me right away. Was able to come right out and hook up everything that needed to amazing work, friendly, and knowledgeable
Details: Commercial (Office) • Network setup and installation • Router • My home, venue, etc.
Highcap Technologies's reply
It was a pleasure to be of service.
Network Support Services
Jake B.
Feb 27, 2022
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Hired on Thumbtack
Brett is very professional was able to come out and check out what we needed to run high speed internet in a detached barn. Parts were ordered in a timely matter and we set a installation date. I have no complaints and I am very happy with. Thanks again Brett will recommend to anyone.
Details: Commercial (Office) • Network setup and installation • Router • My home, venue, etc.
Network Support Services
Kevin S.
Mar 26, 2021
•
Hired on Thumbtack
We have over 100,000 sq ft of warehouse that had to all be connected, with 4 separate buildings, and offices at all ends, Highcap did a great job in a timely manner with getting everything hooked up, and running great. I would definitely recommend their services.
Details: Commercial (Office) • Network setup and installation • Router • My home, venue, etc.
Network Support Services
Credentials
Background Check
Brent Kerlin
FAQs
What should the customer know about your pricing (e.g., discounts, fees)?
I charge a standard hourly rate for my service. To be fair, I charge by the half hour for diagnosis as more often than not my precise methods lead to quick identification of the issue. As a courtesy to my clients, I offer a generous travel allowance, expedited appointments (when possible), as well as expedited repairs.
What is your typical process for working with a new customer?
Identification and isolation of the problem is the key to a quick and satisfactory resolution. Some problems are nothing more than misunderstandings or misinterpretations of a piece of software/hardware's usage or capabilities. It is important to listen to what the client is saying and then pinpoint the problem by applying you knowledge.
What education and/or training do you have that relates to your work?
I have worked in the IT field for over 20 years. I am passionate about learning technologies and techniques that will benefit my customers. I am a passionate user and contributor to FLOSS and many Linux distributions.
