FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
I charge a standard hourly rate for my service. To be fair, I charge by the half hour for diagnosis as more often than not my precise methods lead to quick identification of the issue. As a courtesy to my clients, I offer a generous travel allowance, expedited appointments (when possible), as well as expedited repairs.
- What is your typical process for working with a new customer?
Identification and isolation of the problem is the key to a quick and satisfactory resolution. Some problems are nothing more than misunderstandings or misinterpretations of a piece of software/hardware's usage or capabilities. It is important to listen to what the client is saying and then pinpoint the problem by applying you knowledge.
- What education and/or training do you have that relates to your work?
I have worked in the IT field for over 20 years. I am passionate about learning technologies and techniques that will benefit my customers. I am a passionate user and contributor to FLOSS and many Linux distributions.