FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
We provide upfront, transparent pricing with no hidden fees. Pricing is based on the scope of work and system needs, and we review all options before starting. We offer maintenance plans, and financing options when available.
- What is your typical process for working with a new customer?
We start by understanding the customer’s needs, schedule an on-site visit, inspect the system, and explain our findings clearly. We provide upfront pricing and options, complete the work once approved, and make sure the customer is comfortable before we leave.
- What advice would you give a customer looking to hire a provider in your area of work?
Look for a provider who takes the time to explain your options and answer questions clearly, not one who rushes you into a decision. Make sure they are properly licensed, insured, and experienced with your type of system. A trustworthy HVAC company will be upfront about pricing, communicate clearly, and focus on what’s best for your home and comfort—not just selling equipment. Local experience and good reviews are also important, especially when it comes to ongoing service and support.