FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
At Easy Move & Co, we believe in simple, upfront pricing with no hidden fees. Here’s what you can expect: ✅ Flat-rate or hourly pricing based on the service type ✅ All-inclusive rates: labor, truck, equipment, fuel (no surprise add-ons) ✅ Transparent estimates tailored to your home size and scope ✅ Discounts available for: Military & first responders Repeat customers Bundled services (e.g., move + clean) 💰 Deposit required for most local jobs ❌ No hidden fees for standard furniture, or basic disassembly
- What is your typical process for working with a new customer?
1) Initial Contact You reach out via Thumbtack, phone, or our website — we respond fast (often within minutes). 2) Quote & Details We ask a few quick questions about your move or cleaning job (location, size, access, special items) and give you a clear, upfront estimate — no hidden fees. 3) Scheduling We confirm your date and time, send a calendar invite or reminder, and stay in touch leading up to the job. 4) Service Day Our trained team shows up on time, ready to work. We bring everything needed — from moving pads and dollies to cleaning supplies and vacuums. 5) Walkthrough & Wrap-Up After the job, we do a quick walkthrough to make sure everything meets your expectations. We accept payment and can send a digital receipt instantly. 6) Follow-Up We check in afterward to make sure you're 100% satisfied — and to thank you for choosing Easy Move & Co!
- What education and/or training do you have that relates to your work?
🛻 Moving & Logistics Training: Our crew is trained in safe lifting techniques, efficient packing/loading, and DOT-compliant transport practices — including experience handling delicate, heavy, and oversized items like pianos and antiques. 🧽 Professional Cleaning Standards: We follow industry-standard cleaning protocols used in residential deep cleaning, Airbnb turnovers, and move-out services. Our staff is trained in product safety, cross-contamination prevention, and surface-specific care. 📋 Customer Service & Efficiency: Every team member is coached on clear communication, respect for your home, and getting the job done right the first time. We take pride in offering not just muscle, but professionalism — with a focus on quality, safety, and care.