FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
We believe everyone deserves quality service at affordable prices. That's why we keep our prices competitive.
- What is your typical process for working with a new customer?
Our typical process for working with a new clients is as follows: Initial Contact: Our clients tyically contact ASSIST through our website or phone number. During this initial contact, we'd discuss your business needs and the type of support you require. Needs Assessment: We have a consultation process to understand your specific requirements in more detail. This could involve a phone call, video meeting, or a questionnaire to determine the tasks you need help with, your budget, and preferred communication methods. Proposal and Agreement: Based on the needs assessment, we would then present a proposal outlining the services they can offer, pricing structure, and a potential team structure to support you. Once you agree to the proposal, a formal contract would be established. Team Introduction and Onboarding: ASSIST would introduce you to the virtual business professionals who will be working on your tasks. There might be an onboarding process for the virtual business pros to understand your company culture, specific workflows, and any software you use. Ongoing Communication and Review: ASSIST would establish preferred communication channels and schedules for regular check-ins. This might involve project management tools, status reports, and periodic meetings to ensure everything is running smoothly.
- What education and/or training do you have that relates to your work?
At ASSIST Office Support Services, we leverage the diverse background and experience of our founder. She holds a degree in Computer Systems, coupled with a Master's Degree specializing in Human Resources. She has been a seasoned HR professional for over 15 years and have 25 years of administrative experience under their belt. This well-rounded background allows ASSIST Office Support Services to provide a wide range of services to our clients.