Serving all throughout Central Ohio, Clean & Clear Window Washing, LLC values & exemplifies hard work, communication with our customers, satisfying the customers needs, and aiming to build a trustworthy and personable relationship with our clients.
We strive to be as transparent as possible and respectful of our customers, and we ask the same in return.
We will do our best for you and show you how much we appreciate your time and your business!
Please read below for more pertinent information related to our services.
Customers:
- Please be respectful of my time, as I do for yours. The majority of the customers I’ve worked with have been courteous and kind. Unfortunately, some are not. Please do not be one of them - I ask every homeowner or commercial prospective customer to send me a few photos to help me gauge the scope of the work and build quotes. It takes a few minutes at most. It takes a few to reply to messages from me. I don’t waste anyone’s time, please don’t waste mine if you have no desire to be helpful or respectful. I treat my customers and prospective clients with respect, and expect the same. Thank you.
- Please note: Screen and track cleaning is ONLY included with interior & exterior service. Exterior only does NOT include screen or track cleaning.
- If you are doing full window cleaning service, Please remove any screens before my arrival, if possible.
- Please move any large items, furniture, valuables, etc from windows so there is enough space to operate. Anything we have to move in excess, there will be a charge for.
- Please be realistic with your expectations. I clean window panes, screens, and sills. I work hard and give effort to doing the best job for you. However - I am not a window tech, a repairman, or know about the construction of windows much. That’s another hire. There may be some residue, water spots, or spots I miss. It’s going to look great, but not perfect. That’s the nature of this, especially for far reaching or hard to reach windows or spots.
- Time is money. I charge for my service, but also time, fuel costs, and other factors that go into it. I am not the cheapest option, and that will stay that way. I offer a fair price and am willing to discuss possible discounts for multiple properties for commercial clients and also residential for homeowner customers who agree to service multiple times a year. There are other service providers who will charge less, but I will put my work and work ethic up against any of them. My testimonials and repeat customers attest to some of that.
- We accept cash, credit(only for commercial accounts and card must be on file), ACH, or check only(only on site once work is completed; we do not accept mailed checks, etc).
- Please let me know of any pets you may have. I enjoy being around them and I’m happy to say hi, but also want to make sure I accommodate for them and respect their space. If your pet is leery of strangers, please have them corralled and put away so they feel secure and not overly stressed.
- Please be sure to remove any hornet/bee nests on your property before my arrival especially during the warmer seasons.
- Please make us aware of any areas or plants or anything else that you would like left alone or undisturbed.
- We do not service homes occupied by smokers. This includes even if you aren’t smoking while I’m there. Apologies, can’t do it.
- I cannot guarantee service for requests within a 1-2 week deadline, especially during our busiest season(March - November). Please do not wait until with that time frame to inquire about service.
- Service is on a weather permitting basis. I cannot control the weather. I am more than happy to reschedule with you and am very flexible the majority of the time.
- Any other tidbits or unique aspects to a window or your home, please let me know.
Thank you for taking the time to read the details here, so both parties know where we stand doing business together and hopefully any questions you may have had are now answered. Should you have any further concerns or questions, please reach out and let me know.
Take care and hope to see you soon!
Robert Smallwood
Owner/Managing Member
Clean & Clear Window Washing, LLC
