FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
We know everyone's garage and financial situations are different so our top priority is to determine budget, timeline and expectations for each customer. If we need to break the project into phases we can do that or we can plan to get everything completed in a couple days so he disruption to day to day life in minimized. And even after the quote is approved and signed if there ends up being changes or all of the materials aren't used, we'll adjust the total down to reflect only the work and materials used.
- What is your typical process for working with a new customer?
Typically customers reachout to us and we have a discussion about what they would like us to help them with in there space. Then we set up a time to come out and do a free consultation. After the consultation we may provide estimated pricing on the spot but will email a final official quote for approval before moving forward. Once the quote is approved we will find a date/time that works with your schedule and block it out for your project.
- What education and/or training do you have that relates to your work?
We have over a decade of experience working in residential remodeling. We are also the only certified Swisstrax flooring dealer in the Tri-state.