Benjamin Franklin Plumbing

12 photos

Customers rated this pro highly for professionalism, responsiveness, and work quality.

Read reviews that mention:

• fix・12

• problem・10

• plumbing・9

• issue・9

• price・5

• leak・4

• water・4

• drain・4

• plumber・3

• pipe・2

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S. H.

4 weeks ago

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Hired on Thumbtack

Hired on Thumbtack

Ethan arrived right on time. I was called into a meeting, but he and his partner were nice enough to wait. Ethan was polite, professional and knowledgeable. He emailed a detailed estimate that I will review and submit tonight. Once I get a response I plan to call Benjamin Franklin Plumbing back to see if Ethan can do the work.

Details: No, repair is not urgent • No, the building is not currently flooded • Burst pipes • House

Plumbing Pipe Repair

David B.

Mar 25, 2022

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Hired on Thumbtack

Hired on Thumbtack

John was absolutely fantastic. My problem was easy, and instead of replacing parts that didn't really need it ... He made one little adjustment to the toilet mechanism and only charged me the service call. He was SO professional, caring, and honest, I was extatic. I'll be using you guys from now on,.not just for plumbing, but the electric, etc. Totally recommend! Thank you John, you made my day!

Details: 1 toilet • Toilet is running • Septic tank • House

Toilet Repair

Scott R.

Oct 11, 2021

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Hired on Thumbtack

Hired on Thumbtack

Josh was extremely professional and personable. He quickly resolved our problem and answered all of my questions. I would absolutely use this service again for any plumbing needs I have.

Details: No, repair is not urgent • Only one drain has issues • Slow draining • House

Plumbing Drain Repair

Nick S.

May 7, 2021

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Hired on Thumbtack

Hired on Thumbtack

Great service, fixed my issue and added a flushing to the water heater for no extra cost. Would use again for future plumbing needs

Details: A few hours to a day • Clogged toilet or drain • Laundry room • Other appliance or fixture • Condo/Apartment

Emergency Plumbing

Amber N.

May 2, 2021

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Hired on Thumbtack

Hired on Thumbtack

They were able to come out and fix a pipe of mine that had a hole and was leaking into my lower level the same day I reached out. Very knowledgeable

Details: A few hours to a day • Laundry room • Other location • Need professional's assessment • House

Emergency Plumbing

FAQs

• What should the customer know about your pricing (e.g., discounts, fees)?

  Our upfront pricing guide makes it easy to understand your options and pricing tiers available. Our technicians are extremely knowledgeable and will take time to walk you through it all, step by step. No hidden charges or technical jargon.

• What is your typical process for working with a new customer?

  Your service call will begin with a thorough diagnosis of your concern. Then, our plumber will spend time explaining your problem and outlining your repair options. Our experts will help you evaluate your choices and make the one that’s right for you by considering your needs, budget, and all available options.

• What education and/or training do you have that relates to your work?

  Work with a Team of Plumbers You Can Trust Our team of plumbers is different because we don’t only provide you with the highest quality services, but we also give you peace of mind. Our plumbers have a set of qualities that make them easy to work with—they are skilled, friendly, and respectful. We are a team you can count on! Skilled Professionals Our plumbers are skilled at their craft, but they continue to take education courses and regularly attend seminars. Your plumber will inspect your problem, take the time to explain the necessary repairs you need, and then make sure all repairs and installations are completed within a timely manner. Friendly & Courteous Respecting our customers is one of our core values. We will treat you and your home with consideration. Clean Our employees will never leave a mess behind. Our plumbers will wear shoe covers inside your home and clean up before they leave. Drug-Tested Franchised and company-owned locations have agreed to maintain a drug-free workplace and formal drug testing procedures for employees, subject to applicable laws. At Benjamin Franklin Plumbing, we have plumbers who care about providing excellent customer service to every one of our clients. We treat our customers, employees, and industry partners with dignity and respect. Our customer service is our highest priority, and we strive to form enduring relationships with our valued clients.