FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Our pricing is straightforward and transparent, with no surprises. Rental prices are based on the items selected, event details, and delivery location. We do offer discounts and promotions throughout the year—customers are always welcome to ask about current deals. The best way to stay updated on specials is by following us. A delivery fee applies to all rentals and is based on distance, equipment type, and event logistics. We also charge a 3% service fee on credit and debit card payments. Depending on the event, additional fees may apply, such as extended rental times, difficult access setups, generator needs, or special event requirements. We’re always happy to explain pricing upfront and work with customers to find the best options for their budget. Our goal is to provide great value while delivering clean, safe equipment and reliable, professional service.
- What is your typical process for working with a new customer?
Our process is simple, organized, and designed to make things easy for our customers. We start by talking through your event details, including the event date, location, and what type of equipment or services you’re looking for. From there, we check availability and provide a clear quote so everyone is on the same page. If additional details are needed, we’ll follow up to fine-tune the setup and make sure everything fits your event space and timeline. For larger or more complex events, we can schedule an on-site evaluation if needed. Once details are confirmed, booking is quick and straightforward. Payments can be made over the phone or through a secure online payment link, and all contracts and paperwork are handled digitally. Overall, the process is smooth and efficient, with as much communication as needed to ensure your event goes off without a hitch.
- What education and/or training do you have that relates to your work?
Our team has a combination of formal training, industry certifications, and hands-on experience in the event rental industry. Many of our staff members are certified through the Pennsylvania Department of Agriculture Amusement Ride Safety Division and complete required seminars and state testing every three years to perform equipment inspections. This training ensures our inflatables and amusement equipment meet strict safety and operational standards. In addition to state-level training, Sunshine Party & Event Rental has multiple internal online training systems that all employees complete. These programs cover proper setup and takedown procedures, safety protocols, customer service standards, and equipment handling. Several members of our team also bring years of experience working in the event and party rental industry. By combining formal safety education with real-world experience and ongoing internal training, we ensure our customers receive safe, professional, and reliable service at every event.