FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Our pricing is transparent and straightforward. We use our StraightForward® pricing guides so you know exactly what to expect—no hidden fees or surprises. Any discounts or promotions we offer will always be clearly communicated up front. We believe in fair, competitive pricing that reflects the quality of our work and the care we put into every home.
- What is your typical process for working with a new customer?
Initial Contact: You reach out to us via *****, *****, or our *******, and we take the time to understand your needs. Consultation & Assessment: We schedule a visit (or virtual consultation if applicable) to assess your home, answer your questions, and discuss options. Transparent Estimate: Using our StraightForward® pricing guides, we provide a clear, detailed estimate—no surprises, no hidden fees. Scheduling & Service: Once you approve, we schedule a time that works for you and arrive on time, ready to get the job done efficiently. Quality Assurance: Our work is backed by a 100% satisfaction guarantee. We check to make sure everything meets our high standards and your expectations. Follow-Up & Support: After the job, we follow up to ensure you’re happy and answer any questions you may have. We aim to make the experience simple, reliable, and personal—because you’re not just a customer, you’re our neighbor.
- What education and/or training do you have that relates to your work?
Our team is highly trained and qualified to ensure the best results for your home. We bring a combination of formal education, industry certifications, and hands-on experience to every project. Our training includes: Industry-specific certifications relevant to our trade. Ongoing professional development to stay up to date on the latest techniques, tools, and safety standards. Extensive hands-on experience through years of working directly in the field. This combination of knowledge and practical expertise allows us to deliver work that is safe, reliable, and of the highest quality, giving you peace of mind in every project.