- What should the customer know about your pricing (e.g., discounts, fees)?
Our prices are flat rate and upfront, we do not work by the hour but instead by the job. All work is approved before we begin.
- What is your typical process for working with a new customer?
Our customer service rep. will schedule the customer and dispatch will call and let them know when the technician is on his way. The technician will go over the systems of the house and relay any safety changes that need addressed along with any of the customer's concerns. The technician will then present options from a repair up to replacing. The customer will then make an informed decision. If work is to be done, the technician will begin work and do their best to finish that day. Payment is collected that day.
- What education and/or training do you have that relates to your work?
All technicians are trained, licensed and insured.