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About
Franklin Heating and Cooling is a family-owned business based in Columbus, Ohio offering experienced commercial and residential heating and cooling services along with commercial refrigeration. With over three decades of service, the company has established itself as the most reliable provider in the area. They are known for their commitment to quality service and have earned certifications like EPA & NATE Certification. Operating with a 24-hour emergency service, Franklin Heating and Cooling ensures that customers can rely on them for repairs at any time, emphasizing their dedication to customer satisfaction and convenience.
OH Lic.# 20692
Overview
Hired 1 time
Background checked
20 employees
32 years in business
Business hours
SunClosedMon8:00 am - 4:00 pm
Payment methods
This pro accepts payments via Apple Pay, Cash, Check, and Credit card.
Customers rated this pro highly for work quality, professionalism, and responsiveness.
Good 4.4
40 reviews
5
83%
4
0%
3
2%
2
0%
1
15%
Your trust means everything to us. Learn about our review guidelines.
Read reviews that mention:
Lloyd S.
Aug 4, 2017
•
From Google
They sent a technician because our drain was clogged. He promptly fixed the issue and then answered my questions regarding maintenance and life expectations regarding the A/C and condenser. The price was also very reasonable. I'll definitely call them first for an estimate and pick them over comparable competitors if the price is right.
Franklin Heating and Cooling's reply
Thank you for the feedback! We appreciate your business.
Miyu M.
Apr 18, 2018
•
From Google
Lewis was amazing!! He was able to check out our air conditioner and find the problem quick. Once he found the problem he fixed it in a matter of minutes. He went a step beyond and gave us suggestions on how to keep our air conditioner running well with replacing the air filter monthly instead if every other 3 months. Thank you so much Lewis for your help!
Franklin Heating and Cooling's reply
WOW! Thank you for your review.
Paula M.
Jul 8, 2019
•
From Google
Once our a/c just quit working. Naturally it is summer! I called Franklin and they were able to send a technician the next day.Shaine H. came to our home and worked for one day installing our new unit. Shaine was very polite, patient and quiet. He was great.Franklin is the best.Thanks Shaine, Joy and Dan.
Franklin Heating and Cooling's reply
We love reading customer feedback and giving our employees a pat on the back. Thank you, for taking the time to leave us such a great review.
Jack M.
May 19, 2017
•
From Google
We had forced air heat and a/c installed in our 100 year old house. We previously had boiler heat. They installed a unit in the attic area and one in the basement so not to cut up my house for duct work. I can't describe how amazing the whole thing is!! The workers were so polite and professional. Great group of guys. I would never think of ever using any other company. From the front end to all the people working at our house they were too notch. It actually was like working with family. Very nice people. Shane H. Was the man that was there all the time. He blew me away with his knowledge and talent. Bob, Devon, and TeRon were excellent young men as well. They worked hard and very well together. They were here 3 weeks working around my wife and I working with never a problem. Sooo polite all of them. We actually miss having them here.
Franklin Heating and Cooling's reply
What a great story! Thank you for sharing. We enjoyed working with you too.
Brenda M.
Jul 10, 2019
•
From Google
I was able to get a quick appointment, and Chris C did an awesome job. He went through everything with us, and explained the work that he did (we had them out for preventative maintenance). He was also kind enough to show us all of our duct work and demonstrate how we could divert the heat/AC into different areas of the house (we are not from the midwest, so this was a new concept for us). He didn't try and sell us anything, just gave us options for the future, and where he thought we could improve the system, and what not to waste our money on. Appreciated!We will definitely have them back for future needs, and we will request Chris again :)
Franklin Heating and Cooling's reply
Thank you for taking the time to give your feedback. This is a wonderful opportunity for us to give our staff a pat on the back for their good work. We appreciate your business and your kind words.
Credentials
Background Check
Robert Lingo
FAQs
What should the customer know about your pricing (e.g., discounts, fees)?
All pricing is directly dependent on the unique situation the client is facing and the overall scope of the work that needs to be performed to resolve the issue at hand. Our number one priority for all clients, however, is to minimize the cost burden they have to face by using every resource that we have available.
What is your typical process for working with a new customer?
Franklin Heating and Cooling prioritizes thorough understanding and accurate diagnoses of every job they undertake, considering it a crucial initial step in their service delivery process. By ensuring a comprehensive assessment of the issue at hand, they can provide clients with the most efficient and effective solutions tailored to their specific needs. Once the client agrees on the proposed course of action, Franklin Heating and Cooling dispatches their highly skilled technicians, recognized as some of the most talented in Ohio, to carry out the work with precision and expertise. This commitment to excellence in diagnosis, solution provision, and technician deployment underscores their dedication to delivering top-notch service to their customers.
What education and/or training do you have that relates to your work?
Our team undergoes daily, weekly, monthly and annual training. We debrief after every job that we finish, and we have every certification and qualification available within the industry.
