Franklin Heating and Cooling

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About

Franklin Heating and Cooling is a family-owned business based in Columbus, Ohio offering experienced commercial and residential heating and cooling services along with commercial refrigeration. With over three decades of service, the company has established itself as the most reliable provider in the area. They are known for their commitment to quality service and have earned certifications like EPA & NATE Certification. Operating with a 24-hour emergency service, Franklin Heating and Cooling ensures that customers can rely on them for repairs at any time, emphasizing their dedication to customer satisfaction and convenience. OH Lic.# 20692

Overview

Hired 1 time

Background checked

20 employees

32 years in business

Business hours

SunClosedMon8:00 am - 4:00 pm

Payment methods

This pro accepts payments via Apple Pay, Cash, Check, and Credit card.

Social media

Facebook, Instagram

Services offered

Work needed

Install new A/C units

Replace existing A/C units

Remove old A/C units

Install ducts and vents

System type

Split system

Packaged system

Building height

Single-level

Two-story

Three-story

High-rise

Projects and media

Reviews

Customers rated this pro highly for work quality, professionalism, and responsiveness.

Good 4.4

40 reviews

5

83%

4

0%

3

2%

2

0%

1

15%

Read reviews that mention:

Paula M.

Jul 8, 2019

•

From Google

Once our a/c just quit working. Naturally it is summer! I called Franklin and they were able to send a technician the next day.Shaine H. came to our home and worked for one day installing our new unit. Shaine was very polite, patient and quiet. He was great.Franklin is the best.Thanks Shaine, Joy and Dan.

Franklin Heating and Cooling's reply

We love reading customer feedback and giving our employees a pat on the back. Thank you, for taking the time to leave us such a great review.

Brenda M.

Jul 10, 2019

•

From Google

I was able to get a quick appointment, and Chris C did an awesome job. He went through everything with us, and explained the work that he did (we had them out for preventative maintenance). He was also kind enough to show us all of our duct work and demonstrate how we could divert the heat/AC into different areas of the house (we are not from the midwest, so this was a new concept for us). He didn't try and sell us anything, just gave us options for the future, and where he thought we could improve the system, and what not to waste our money on. Appreciated!We will definitely have them back for future needs, and we will request Chris again :)

Franklin Heating and Cooling's reply

Thank you for taking the time to give your feedback. This is a wonderful opportunity for us to give our staff a pat on the back for their good work. We appreciate your business and your kind words.

Paul L.

May 27, 2019

•

From Google

Franklin Heating and Cooling's reply

Janet M.

Aug 1, 2019

•

From Google

Once again, excellent service from the Franklin Heating and Refrigeration team! Shaine and Anthony came out to install a propane gas pipe for my new gas range. They also did the propane conversion kit for the range and the installation itself. It was a bit tricky, as I had a vintage 1971 electric range that had to be disconnected, and the new one connected with the gas. All went smoothly, and Shaine and Anthony did an excellent job. This was the second time Shaine was out leading the team. Earlier this year I had a major HVAC overhaul - conversion from fuel oil boiler to propane gas Trane furnace, plus new Trane AC, and Rinnai Tankless Water Heater. MAJOR work. All excellently executed by the various Franklin team members. Always confident 100% when Shaine is in charge. All of the Franklin team members are polite, professional and competent. They are also customer-friendly but focused on the work. Thank you today, Shaine and Anthony, for your excellent service and installation, and thank you to all the other Franklin team members - Bob, Joy, Jessica, Kris, Chris, Morris, Bobby and everyone for excellent service on all the projects.

Franklin Heating and Cooling's reply

On behalf of all of us at Franklin Heating Cooling and Refrigeration, I would like to Thank You for sharing this great review about our business! We are thrilled that you enjoyed your experience. We will be sharing your feedback with our team.

Candace L.

May 9, 2019

•

From Google

We had 2 different service calls and with both we received EXCELLENT, very professional service from Franklin Heating & Refrigeration. Turhan was on time, efficient and extremely helpful getting our multi-system facility assessed and serviced so we are on track for summer temperatures.

Franklin Heating and Cooling's reply

Our team is happy to go above and beyond. We appreciate your kind words and opportunities to recognize outstanding service, Great Work!

Credentials

Background Check

Robert Lingo

FAQs

What should the customer know about your pricing (e.g., discounts, fees)?
All pricing is directly dependent on the unique situation the client is facing and the overall scope of the work that needs to be performed to resolve the issue at hand. Our number one priority for all clients, however, is to minimize the cost burden they have to face by using every resource that we have available.
What is your typical process for working with a new customer?
Franklin Heating and Cooling prioritizes thorough understanding and accurate diagnoses of every job they undertake, considering it a crucial initial step in their service delivery process. By ensuring a comprehensive assessment of the issue at hand, they can provide clients with the most efficient and effective solutions tailored to their specific needs. Once the client agrees on the proposed course of action, Franklin Heating and Cooling dispatches their highly skilled technicians, recognized as some of the most talented in Ohio, to carry out the work with precision and expertise. This commitment to excellence in diagnosis, solution provision, and technician deployment underscores their dedication to delivering top-notch service to their customers.
What education and/or training do you have that relates to your work?
Our team undergoes daily, weekly, monthly and annual training. We debrief after every job that we finish, and we have every certification and qualification available within the industry.