FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
We believe flooring pricing should be clear and straightforward. Our estimates are comprehensive and designed to include everything needed for your project whenever possible, so you know what to expect before work begins. During your in-home consultation, we'll review your options, explain any recommended services, and answer any questions before you make a decision. We also offer financing options and periodically run seasonal promotions or manufacturer specials. Every home is different, so pricing is based on the size of your project, the products you choose, and the installation requirements—not one-size-fits-all pricing. Our goal is to provide exceptional value, quality craftsmanship, and no surprises.
- What is your typical process for working with a new customer?
Getting started is easy. First, we'll discuss your project, style preferences, timeline, and budget to understand exactly what you're looking for. Next, we'll schedule a free in-home consultation where we bring flooring samples directly to your home so you can see how they look in your own lighting and alongside your décor. During the visit, we'll take measurements, answer your questions, and provide a clear, detailed estimate. Once you're ready to move forward, we'll order your materials, schedule a convenient installation date, and keep you informed throughout the process. Our experienced installers complete the job with attention to detail, and we'll walk through the finished project with you to make sure everything meets your expectations. Our goal is to make buying new floors simple, convenient, and stress-free from the first conversation to the final walkthrough.
- What education and/or training do you have that relates to your work?
Flooring isn't just what we do—it's what we've built our career around. We have years of hands-on experience in the flooring industry, working with homeowners, contractors, property managers, and builders on projects of all sizes. Our team stays current on the latest flooring products, installation methods, and manufacturer recommendations to ensure every customer receives knowledgeable guidance and quality results. We believe education doesn't stop after formal training. We continually learn about new products, installation techniques, and industry best practices so we can recommend the right flooring for your home, lifestyle, and budget. Whether you're replacing carpet, installing luxury vinyl plank, hardwood, or laminate, you can count on honest advice, professional service, and experienced craftsmanship from start to finish.