FAQs
- What is your typical process for working with a new customer?
I pride myself on developing relationships with my customers. I understand, however, that not everyone wants a relationship with their insurance agent. In those cases, my aim is to make the quoting and binding process as easy and seamless as possible. I like to have at least one face to face meeting with every customer before finalizing anything. Harding & Jacob takes great care in servicing our customers. We have a dedicated team of customer service representatives and I am always on call. We set up yearly or 6-month reviews either over the phone or in person, and I'm always a phone call or email away.
- How did you get started doing this type of work?
I've been involved in athletics and fitness my entire life. When I stopped playing sports after college, I let myself go. I made a decision to get back in shape, lost 50lbs, and felt fantastic again. I wanted to help other people accomplish or enhance that feeling for themselves. I wanted to help people who feel like what may seem impossible at one time, is truly possible. It was the best decision of my life and I love my job.
- What advice would you give a customer looking to hire a provider in your area of work?
My advice is not to make a long term commitment up-front. Personal training is expensive, and nobody should be stuck with a trainer or company they don't mesh with for the long haul. Also, be weary of people of make you do things you're uncomfortable with. A good trainer will find alternate exercises to compensate for things you either cannot or do not want to do.