Ecolandwerks Landscaping and Contracting

In response to Marsha J. I stood in her kitchen talking in front of my foreman and her telling both of us exactly what she wanted done. As a normal professional I have a very busy schedule and she also gave my crew tips for the good jobs that they did. My interpretation of what she did was to say that she was immediately happy with the work after she had given my crew tips. She told me that she did not want me to come over when she talked to me and did not give me a chance to correct the situation. I would have gladly returned the money if I knew she wasn't very happy, but she confused me terribly. From her communications the back yard we mowed the grass back to the field where the horses were and she said we could leave it the way we talked about. When I looked at the grass that was there I told her it might need extra help, but she said it would be OK. We spent time picking up her sticks so that we could make her yard look nice. There were lots of sticks. My foreman said that there were just a few left in the yard and that would not be a problem after he pointed it out to her. My rates are $30/crew manhour. 2 guys for 1 hour. If she would have said to bag the grass we would have done so. We received no instructions to bag the grass. After repairing her mower that we offered to repair, in this time frame her mower which was used to cut the grass in the back yard and hard a difficult time using used up any gas that we had brought along extra to mow every part of her yard. Her mower, which she wanted me to fix, so that she could try to get someone in her family to use to cut her lawn. was difficult at best to get going and used most of the gas in my gas can. My foreman who can fix many different pieces of equipment had a difficult time fixing her mower which took some time just to try to get going over an hour. There was serious problems with the steering on her machine that we did not have all the tools to fix. I'll leave it up to you. We are professionals. Who care very much about our clients and will bend over backwards for them. She gave my crew tips for the work done and my foreman stood in the kitchen listening to her requests. If you are unhappy with our work please let us come back to correct the problem and restore you to where you were before you met us. I told Marsha J. that if there is a problem that we would fix it to her level of satisfaction, which Marsha J refused. I know that when my foreman is in the same room as I am listening to the client as she explains what she wants done this reduces the communication problems one might have.